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Aetna Products for Individuals and Families on the Florida Exchange (2015)

Overview of Aetna plans available on Florida exchange (also called "marketplace") 

You can shop for and buy health insurance on your state exchange. Exchanges can help you choose a plan that fits your needs and budget. 

Watch our video to learn how marketplaces work

We want to help you understand your Aetna plan choices. Our plan brochure is a good place to start. It has details and features of each plan. 

Explore our plans

You can also compare plans using a document called the Summary of Benefits and Coverage (SBC). It provides an overview of each medical plan in a standard format, in easy-to-understand language. The SBC documents for Aetna plans available in Florida are listed below.

Once you're enrolled, we'll send you a copy of the SBC for the plan you picked. The SBC will also include the date your plan takes effect.

Picking the plan that’s right for you 

It's important to choose a plan that will meet your  needs. The information below can help you narrow your choices:

1. Check our online directories to find out if your doctor and pharmacy are in our network.

2015 directories

2. Search for drug information and learn about covered drugs.

Drug search tool
2015 formulary

3. You may pay more for care (including emergency care) from out-of-network doctors and hospitals.

Read about out-of-network costs

4. You may be eligible for financial help that will make insurance more affordable.

Check the Health Insurance Marketplace for Florida to find out if you qualify

Ready to enroll?

The next open enrollment period begins November 15, 2014, and runs through February 15, 2015. If you have had a life-changing event, you may be able to enroll outside of the open enrollment period. If you have questions or need help with enrolling, call the Florida exchange at 1-800-318-2596.

Visit the Health Insurance Marketplace and select Florida for more information

Don't forget -- you can also buy a plan by shopping with Aetna. However, you won’t be able to apply for financial help. 

Buy directly from us

Summary of Benefits and Coverage (SBC) documents for exchange plans available in Florida

The Summary of Benefits and Coverage (SBC) is designed to help you understand and compare different medical plan options. 

The "Standard" category is where most consumers will find their available plans.

However, the Florida exchange may have indicated you are eligible for a Cost-Sharing Reduction (CSR) plan or a Native American (NA) plan. This is based on the information you shared when you applied for insurance. If so, refer to those sections when looking at the plans below.

Here are some quick definitions:
Abbreviation What it means
Number shown in plan name Deductible amount for the standard plan (for example, Aetna Classic 5000 has a $5,000 deductible). Based on eligibility, the deductible for a CSR or NA plan may vary from the standard plan deductible. For most plan benefits, you must meet the deductible before you will begin to split the cost of care with your health plan.
PD Includes coverage for pediatric dental (covered to age 19).
CSR 73% With cost-sharing reduction, the percentage of average costs the plan will pay increases to 73%.
CSR 87% With cost-sharing reduction, the percentage of average costs the plan will pay increases to 87%.
CSR 94% With cost-sharing reduction, the percentage of average costs the plan will pay increases to 94%.
NA CSR $0 For this Native American plan, there is no cost-sharing in network for the member; for all benefits, you pay nothing out of pocket for covered services.
NA CSR LTD For this Native American plan, you pay nothing for covered services furnished directly to you by the Indian Health Service, an Indian Tribe, Tribal Organization, Urban Indian Organization or through referral under-contract health services. This includes deductibles, coinsurance and copayments.
OAMC Open Access Managed Choice – this plan has both in and out-of-network coverage and does not require referrals. 

About the Metallic Levels
Health insurance plans sold on an exchange are assigned a metallic level (Bronze, Silver, Gold, or Catastrophic). The metallic level is based on how much of the total health care cost the plan pays, versus what a member will pay out of pocket.

Bronze plans

For Bronze level plans, the plan will pay about 60 percent of covered health care costs. Bronze plans tend to have lower monthly premiums, but have higher out-of-pocket costs for deductibles, copayments and coinsurance for covered health care services.

Aetna Bronze $20 Copay Savings Plus HMO
Aetna Bronze Deductible Only Savings Plus HMO

Silver plans

For Silver level plans, the plan will pay about 70 percent of covered healthcare costs. Silver level plans tend to have higher monthly premiums compared to Bronze plans, but out-of-pocket costs for healthcare services are lower compared to Bronze plans.

Gold plans

For Gold level plans, the plan will pay about 80 percent of covered health care costs. Gold level plans tend to have lower out-of-pocket costs for deductibles, copayments and coinsurance for health care services, but have higher monthly premiums.

Aetna Gold $5 Copay Savings Plus HMO

Catastrophic plans

Catastrophic plans generally have lower monthly payments and recommended preventive services are covered at 100 percent. Catastrophic plans are only available to individuals not yet age 30, or individuals for whom insurance is determined to be unaffordable as evidenced by a hardship exemption.

Aetna Catastrophic 100% Savings Plus HMO

Premium payment FAQs

What forms of payment does Aetna accept?

We accept: 

  • Electronic funds transfer (payment made to Aetna directly from your bank)
  • Credit cards (American Express®, Visa® and MasterCard®)
  • Debit cards (Visa or MasterCard)
  • Check or money orders

Please Note: Under Aetna health insurance policies in some states, we do not generally accept premium payments from third parties, unless they are related to you or required by law. Examples of third parties we do not accept payment from include (but are not limited to) hospitals and health care providers.

How can I make my monthly payment?

We offer several options to make your monthly premium payment. You can:

  • Log in to your Aetna Navigator® secure member website and pay online. 
  • Use EasyPay. We will automatically withdraw your payment from your checking account on the due date. 
  • Call our Member Services department to make your payment through our automated call system.  
  • Send your payment by mail. Make sure to include key information from your billing invoice. 

When is my premium due each month?

Premium payments are due the first of the month.

Health benefits plans are offered and/or underwritten by Aetna Health Inc.

This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits plans contain exclusions and limitations.  Not all services are covered. See plan documents for a complete description of benefits, limitations, exclusions and conditions of coverage. Plan features and availability may vary by location. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide health care or guarantee access to health services. If you are in a plan that requires the selection of a primary care physician, and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are affiliated with the delivery system or physician group. Investment services are independently offered by HealthEquity, Inc.  Information is believed to be accurate as of the production date; however, it is subject to change.

Investment services are independently offered by the HSA Administrator.

We're here to support you

On the phone:

Once you've enrolled, you can reach us by calling the number on your Aetna ID card.

Or, call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday. 

Do you have a certified speech or hearing disability?
Call 711 and we'll help you.

Do you need help in another language?
Our Member Services representatives can connect you to a special line. You can talk to someone in your own language, receive oral interpretation and request written translations of documents into another language.

  • Para obtener asistencia en Español, por favor llame al 1-855-586-6960

We offer these services at no cost to you.


If you're not a member or if you prefer not to log in, e-mail us. We’ll need your personal and contact information so we can get back to you. We respond to messages from 8 a.m.-6 p.m. (ET), Monday-Friday. 

E-mail Form

Once you've enrolled

You’ve purchased an Aetna plan through your state’s public exchange/marketplace. Welcome to the Aetna family! Below are a few tips to get started.

Still have questions? Learn more about your health insurance exchange plan.

Getting started

Activate your coverage

You’ll receive a “What Comes Next” letter from us, along with your first month’s premium invoice. Pick the payment method that works for you (see “Premium payment payment FAQs” above).

Get a quick overview

Now that you’re officially enrolled, you’ll get information to help you understand your plan and the many features it offers you, including:

  • "quick start" guide that walks you through three easy steps to begin getting the most from your plan.
  • Your ID card with the phone number to your Member Services team, in case you have any questions.

Get connected

Register for our online and mobile self-serve resources. They give you access to the information you need, when you need it. Quick, convenient, and hassle-free!

Personal information

When you are enrolled with us and need to change any personal information, contact the marketplace. This includes changing your address or phone number.


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