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Health Insurance Exchange / Marketplace

Aetna Products for Individuals and Families on Public Exchanges:
A new way for consumers like you to shop for and buy health insurance coverage online.

Find out if Aetna products are available on exchanges in your state

Think of an exchange as an online "marketplace." You can research all of your options and then buy health insurance.

In 2015, we’re offering individual plans on exchanges in some states. To see what's available, use the drop-down menu to select a state:



District of Columbia















Don't forget -- you can also buy a plan by shopping with Aetna. However, you won’t be able to apply for financial help when you buy directly from us.

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Learn more about public exchanges

Visit our Health Reform Connection website or watch our video to learn how "marketplaces" work.

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Marketplace Insurance and Your Federal Income Taxes

If anyone in your household enrolled in a health plan through the Health Insurance Marketplace in 2014, you’ll be mailed Form 1095-A — a Health Insurance Marketplace Statement. It will come from the Marketplace, not the IRS. Use it to file your 2014 federal income tax return. You also can download it through your Marketplace account.

If you enrolled in 2014 coverage through a state Marketplace instead of, contact that state Marketplace for information on your 1095-A.

For information on health coverage and your federal income taxes, refer to to learn more or contact the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325). Service representatives are available 24/7. 

For more information on health insurance premiums and your taxes, visit the Internal Revenue Service.

Aetna Health Plans for Individuals, Families and the Self-Employed are underwritten by Aetna Life Insurance Company. Aetna Health Plans (HMO) are underwritten by Aetna Health Inc. (“Aetna” refers to Aetna Life Insurance Company and/or Aetna Health Inc.). In some states, individuals may qualify as a business group of one and may be eligible for guaranteed issue, small group health plans.

This material is for information only.  Health benefits and health insurance plans contain exclusions and limitations.  Information is believed to be accurate as of the production date; however, it is subject to change.  Policy forms issued in OK include:  Comprehensive PPO-GR-11741 (5/04); Limited-GR-11741-LME (5/04) and Dental-11826 Ed 9/04.

We're here to support you

On the phone:

Call 1-855-586-6960 8 a.m.- 6 p.m. local time, Monday through Friday.
Call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday.
Call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday.
Call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday.
Call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday.
Call 1-855-586-6960 8 a.m.-6 p.m., Monday through Friday.
Call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday.
Call 1-855-586-6960 8 a.m.-6 p.m. local time, Monday through Friday.

Do you have a certified speech or hearing disability? Call 711 and we'll help you.

Do you need help in another language? Our Customer Service representatives can connect you to a special line where you can talk to someone in your own language, receive oral interpretation and request written translations of documents into another language.

  • Para obtener asistencia en Español, por favor llame al 1-855-586-6957

We offer these services at no cost to you.


If you're not a member or if you prefer not to log in, e-mail us. We'll need your personal and contact information so we can get back to you. We respond to messages from 8 a.m.-6 p.m. (ET), Monday-Friday.

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Once you've enrolled

Once you've purchased an Aetna health benefits or insurance plan on the exchange, here's what you can expect:

Getting started

Activate your coverage

You’ll receive a “What Comes Next” letter from us, along with your first month’s premium invoice. Pick the payment method that works for you (see “Premium payment FAQs” above).

Get a quick overview

Now that you're officially enrolled, you'll get information to help you understand your plan and the many features it offers you, including:

  • A "quick start" guide that walks you through three easy steps to begin getting the most from your plan
  • Your ID card with the phone number to your Member Services team, in case you have any questions.

Get connected

Register for our online and mobile self-serve resources. They give you access to the information you need, when you need it. Quick, convenient, and hassle-free!

Personal information

When you are enrolled with us and need to change any personal information, contact the marketplace. This includes changing your address or phone number.


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