Convenience matters, especially now. We'll help make it easier to care for your health during this disaster.
When you can’t get care in network
If you have a health emergency, you can visit any doctor or hospital — even if they’re not in your plan’s network — and we’ll pay the claim as if you received care in network. There’s no need to call us.
If you have a non-emergency health care need, but the disaster has impacted your ability to get in-network care, call us and we will help you find a provider.
More time to manage benefits needs
You have more time to get pre-approvals or referrals if you need it, without penalties. Just call us to let us know. You also have more time to submit claims or file appeals.
Help paying your insurance premium
If you’re facing financial difficulties due to the disaster and receive a bill from us for your monthly insurance premium, payment options are available. Call us to talk over your options.