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During times of need like this, your health and well-being matters more than anything. We’re here to help with benefits information, resources and support for our California members who’ve been impacted by Lava, Beckwourth Complex, Tamarack, Dixie and Fly fires in Siskiyou, Lassen, Plumas, Alpine and Butte counties.
Call Aetna® Member Services at the number on your ID card. If your ID isn’t handy, you can get the help you need by calling one of the numbers below.
1-800-443-AETNA (1-800-443-2386) (TTY: 711)
1-800-847-3995 (TTY: 711) (Medicare Advantage members)
If you’re impacted by this disaster and need care right away, you can talk with a doctor by phone or video. To get started, call the telemedicine hotline at 1-855-225-5032 or visit the Teladoc® website.
If your member ID card is lost or damaged, don’t worry. To get a replacement, you can call us at 1-800-443-AETNA (1-800-443-2386) (TTY: 711) or visit your Aetna member website. While there, you can also find network doctors, chat with us online and more.
We’re keeping up with this crisis, and we will adjust our benefits, guidelines and standard policies to meet local, state, or federal disaster executive orders that may be issued. We’ll also monitor the impact to our network doctors, hospitals and other health care providers. Here are more ways we’re here to help.
Convenience matters, especially now. We'll help make it easier to care for your health during this disaster.
When you can’t get care in network
If you have a health emergency, you can visit any doctor or hospital — even if they’re not in your plan’s network — and we’ll pay the claim as if you received care in network. There’s no need to call us.
If you have a non-emergency health care need, but the disaster has impacted your ability to get in-network care, call us and we will help you find a provider.
More time to manage benefits needs
You have more time to get pre-approvals or referrals if you need it, without penalties. Just call us to let us know. You also have more time to submit claims or file appeals.
Help paying your insurance premium
If you’re facing financial difficulties due to the disaster and receive a bill from us for your monthly insurance premium, payment options are available. Call us to talk over your options.
Your medicine — and the medical equipment and health items you rely on — matter to your health. This guidance can help you get the items you need.
Prescription assistance
You can refill your prescriptions early and get a 30-day supply of medicine — including those that may have been lost, damaged or destroyed during the disaster. If necessary, you can also get your medicine at an out-of-network pharmacy.
Use our mail-order pharmacy? We can send your prescription wherever you need it. Just call us if your address has changed so your medicine gets to the right place.
Important phone numbers
Aetna Rx Member Services and Home Delivery: 1-888-RX-AETNA (1-888-792-3862) (TTY: 711)
Aetna Specialty Pharmacy: 1-866-782-ASRX (1-866-782-2779) (TTY: 711)
Help getting medical equipment and services
We can help you get or replace durable medical equipment, like canes or blood sugar meters, regardless of when you last received these items. We can also help you get dental services and vision care items, like eyeglasses or contact lenses.
Important phone numbers
Aetna Dental: 1-877-238-6200 (TTY: 711) (follow prompts for dental coverage)
Aetna Vision Preferred: 1-866-652-0018 (TTY: 711)
We know this is a tough time, and we’re here to help make things less stressful for you. These program resources are here to help.
Traumatic event resources
We’ve opened our Resources For Living program services for those affected by this disaster, including those who aren’t Aetna members. You can call 1-833-327-AETNA (1-833-327-2386) (TTY: 711) for help finding available shelters, accessing government resources, getting referrals or coping with the emotional impact of this disaster. If you’re a student, you can call our Aetna Resources for Living Student Assistance Program at 1-877-351-7889 (TTY: 711).
Mental health and well-being support
Our Employee Assistance Program (EAP) offers mental health support as well as resources on our website to help with legal questions, financial concerns and dependent-care needs. You can call the EAP crisis line 24/7 at 1-833-327-AETNA (1-833-327-2386) (TTY: 711).
Our Provider Service Center is here to help. For questions about indemnity and PPO plans, call 1-888-MD-AETNA (1-888-632-3862) (TTY: 711). For questions about HMO plans, call 1-800-624-0756 (TTY: 711).
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company, Aetna Health of California Inc. and their affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
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