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Disaster resources for California members

During times of need like this, your health and well-being matters more than anything. We’re here to help with benefits information, resources and support for our California members who’ve been impacted by recent winter storms in Alameda, Amador, Calaveras, El Dorado, Humboldt, Lake, Los Angeles, Marin, Monterey, Napa, Nevada, Orange, Placer, Sacramento, San Bernardino, San Francisco, San Luis Obispo, San Mateo, Santa Cruz, Sierra and Yuba counties.

How to get the help you need

Coverage when it counts


We’re keeping up with this crisis, and we will adjust our benefits, guidelines and standard policies to meet local, state, or federal disaster executive orders that may be issued. We’ll also monitor the impact to our network doctors, hospitals and other health care providers. Here are more ways we’re here to help.


Flexible, convenient coverage

Flexible, convenient coverage

Convenience matters, especially now. We'll help make it easier to care for your health during this disaster.


When you can’t get care in network

If you have a health emergency, you can visit any doctor or hospital — even if they’re not in your plan’s network — and we’ll pay the claim as if you received care in network. There’s no need to call us.


If you have a non-emergency health care need, but the disaster has impacted your ability to get in-network care, call us and we will help you find a provider.


More time to manage benefits needs

You have more time to get pre-approvals or referrals if you need it, without penalties. Just call us to let us know. You also have more time to submit claims or file appeals.


Help paying your insurance premium

If you’re facing financial difficulties due to the disaster and receive a bill from us for your monthly insurance premium, payment options are available. Call us to talk over your options.

Helping you get your medicine and medical equipment

Helping you get your medicine and medical equipment

Your medicine — and the medical equipment and health items you rely on — matter to your health. This guidance can help you get the items you need.


Prescription assistance

You can refill your prescriptions early and get a 30-day supply of medicine — including those that may have been lost, damaged or destroyed during the disaster. If necessary, you can also get your medicine at an out-of-network pharmacy.


Use our mail-order pharmacy? We can send your prescription wherever you need it. Just call us if your address has changed so your medicine gets to the right place.


Important phone numbers

Aetna Rx Member Services and Home Delivery: 1-888-RX-AETNA (1-888-792-3862) (TTY: 711)

Aetna Specialty Pharmacy: 1-866-782-ASRX (1-866-782-2779) (TTY: 711)


Help getting medical equipment and services

We can help you get or replace durable medical equipment, like canes or blood sugar meters, regardless of when you last received these items. We can also help you get dental services and vision care items, like eyeglasses or contact lenses.


Important phone numbers

Aetna Dental: 1-877-238-6200 (TTY: 711) (follow prompts for dental coverage)

Aetna Vision Preferred: 1-866-652-0018 (TTY: 711)

Trauma and well-being resources to help you cope

Trauma and well-being resources to help you cope

We know this is a tough time, and we’re here to help make things less stressful for you. These program resources are here to help.


Traumatic event resources

We’ve opened our Resources For Living program services for those affected by this disaster, including those who aren’t Aetna members. You can call 1-833-327-AETNA (1-833-327-2386) (TTY: 711) for help finding available shelters, accessing government resources, getting referrals or coping with the emotional impact of this disaster. If you’re a student, you can call our Aetna Resources for Living Student Assistance Program at 1-877-351-7889 (TTY: 711).


Mental health and well-being support

Our Employee Assistance Program (EAP) offers mental health support as well as resources on our website to help with legal questions, financial concerns and dependent-care needs. You can call the EAP crisis line 24/7 at 1-833-327-AETNA (1-833-327-2386) (TTY: 711).


Are you a health care provider?

Our Provider Service Center is here to help. For questions about indemnity and PPO plans, call 1-888-MD-AETNA (1-888-632-3862) (TTY: 711). For questions about HMO plans, call 1-800-624-0756 (TTY: 711).


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company, Aetna Health of California Inc. and their affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.