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Urgent care, walk-in clinic or ER: What's the difference?

Key takeaways:

 

  • Use the emergency room (ER) for emergencies that could threaten your life.
  • Urgent care centers treat problems that aren’t life-threatening. Many have X-rays, imaging and lab services.
  • Walk-in clinics are best for minor illnesses like coughs, colds or pink eye.
  • Virtual care lets you talk to a doctor from home for things like sore throat, colds or mental health concerns.

Know your options

 

When you or a loved one gets sick or hurt, knowing where to go may save time, money and sometimes your life. Choosing the right place depends on your symptoms and how serious they are. 

 

When it’s an emergency

If you think your life is in danger, call 911 right away. Never drive yourself if you have a serious head injury or signs of a stroke or heart attack.

 

When it’s not an emergency

If it’s not life-threatening, call your primary care doctor first — even on evenings or weekends. They may offer after-hours care. If not, you still have other options.

Here's a breakdown of each care option to help you decide:

Care optionBest forWait timeCostDoctors on staffServices
Emergency room (ER)Life-threatening emergencies like heart attack, stroke or severe injuryVariesHighestER doctors, specialists

Advanced care, imaging, X-rays, labs, prescriptions

Urgent careNon-life-threatening issues like sprains, colds or cuts15 to 60 minutesModeratePrimary care providers (PCPs), nurse practitioners

X-rays, labs, prescriptions

Walk-in clinicMinor illnesses or injuries like colds, coughs or pink eye15 to 30 minutesLowestProviders, nurse practitionersPrescriptions sometimes filled onsite if the clinic is in a retail pharmacy
Scroll for more columns.

Where to go for care

  • ER

    • Chest pain or trouble breathing
    • Severe injury, like a head wound or broken bone
    • Sudden numbness or weakness in the face, arm or leg
    • Sudden severe headache or vision loss
    • Severe allergic reaction
    • Poisoning or overdose
    • Severe burns or electric shock?
    • Fractures
  • Urgent care:

    • Sprain or strain
    • Cold or flu
    • Urinary tract infection (UTI)
    • Minor injury from a fall
    • Vomiting, stomach cramping, diarrhea
  • Walk-in clinic:

    • Cold or cough
    • Pink eye
    • Earache
    • Sore throat
    • Minor cuts or scrapes
    • Allergies

Whether your doctor’s gone for the day or you get hurt or sick on a weekend, you can still handle your health needs by going to a walk-in clinic or a MinuteClinic. MinuteClinic® locations are convenient, offer a range of services and are easier on your wallet.

Telehealth and virtual care

Virtual care, also known as telehealth, lets you video chat with a doctor or nurse practitioner from home. It’s a good option for colds, sore throats, sinus infections or mental health concerns like anxiety or depression. 

 

If you’re an Aetna® member, log in to your member website to check what your plan covers. You can also explore all the virtual care services and support available to you.

 

More tips

 

  • Call 911 or your local emergency number if you're not sure how serious the injury or illness is.
  • Check your insurance plan to see if it covers urgent care or walk-in clinic visits.
  • If you're traveling, look for in-network urgent care centers or walk-in clinics in your area.

Bottom line:

 

Don't wait to get help. By knowing your options, you can get the right care at the right time.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

Health benefits and health insurance plans contain exclusions and limitations.

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