Marshall Cummings is a real member who’s given us permission to use his story.
Marshall Cummings had lost his confidence. A series of health setbacks – including heart disease, diabetes and liver cancer — left the Elizabeth, N.J. resident feeling depressed and overwhelmed. “I would look in the mirror, and I seemed like half the man that I used be,” says Marshall.
Marshall didn’t want to burden his family: His sister had her own health problems, and he refused to let his son see him when he was weak. He’d watched his own father and grandfather die in their early 60s.
“It was in the back of my mind when I looked at myself after my liver operation — wow, is this it?,” says Marshall. “I'm 67. I hope to live to be 107. I didn't want to be the older guy walking around with the crutches, being sickly. If I was going down, I was going down with a fight.”
So, when Aetna contacted him about its new community-based care program, where nurses meet with members at their doctors offices and in their homes to develop personalized health care plans, Marshall was game.
“I said, ‘All right. Why not? Can't hurt. Maybe it can help me.’”
Lending a helping hand
Marshall started working with Nicole Taylor, the Aetna nurse case manager who ultimately helped him take charge of his care and get back on his feet. Nicole slowly built a relationship with Marshall, spending time in his home (she saw that he was struggling with the stairs), learning about his life (he was once athletic and is very independent), his preferences (he enjoys fresh fruits and baked goods) and his family’s health history (high blood pressure was rampant).
It’s exactly what Nicole needed to put together a personalized care plan for Marshall. She got him to join a nearby gym and found a local park where he could take walks. They planned healthy meals together and visited a nearby farmer’s market to buy fresh produce. Nicole went to doctor appointments, sat with him after surgery and arranged his transportation to physical therapy.
“The amount of impact that we can offer a member by giving this personalized support and being in their home is priceless,” says Nicole. “We were in it together.”
Marshall also relied upon her to fill in the blanks when he was unclear about his care plan or medications.
“She was somebody that could break it down so I could really understand what the doctors were saying — and what I could do about it,” he says.
Treating the whole person
Nicole also noticed Marshall was feeling depressed after his cancer surgery, which is common for those who find themselves battling an illness or chronic condition. They talked about his feelings. Nicole encouraged him to do small things to feel good about himself like shave and socialize with his friends. As a result, Marshall started taking better care of himself and his mood improved.
But most importantly, Nicole was simply there.
“She was like my little special guardian angel, there for me when I needed her,” he says.
The feeling is mutual. “He's gotten into my heart,” says Nicole, adding that Marshall truly embraced the community-based care program. “I'm proud that he is at a point where he feels confident and can continue to move forward with his health.”
Now, Marshall is regaining his confidence and has a better outlook on his future.
“My goals are to improve my health, improve my life,” he says. “I feel stronger, more confident. I can see down the road that I will, and I can, be in good health again.”
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