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How to find a new doctor 

Key takeaways:

 

  • Start with recommendations from family and friends.
  • Read up on online reviews, credentials and experience.
  • Check if the doctor accepts your health plan and is in the network.
  • Check the wait time and availability on weekends and after hours.
 

Tips for finding a new doctor

 

Finding a new doctor can be a crucial step in managing your health care. Whether you're moving, looking for a specialist or are just in need of a change, the process doesn't have to be daunting. Here’s a guide to help you make an informed decision:

 

  • Ask family, friends or colleagues. People you trust can provide insights into the doctors they have visited.
  • Use online resources.  Plan tools like the Aetna online provider search not only list doctors but also provide ratings and reviews. Check review sites to get a broader view of doctors based on other people's experiences.
  • Look up the doctor’s training and experience. Doctors list their education, training, certifications and experience on provider and health plan websites. Review their profiles to check if they meet your unique needs. 
  • Confirm the doctor takes your insurance. Using a doctor in your plan’s network usually lowers your out-of-pocket costs. This can save you from unexpected bills. And it makes sure you get the most out of your benefits. 
  • Consider the distance. Find out how far the doctor’s office is from your home or workplace.  How far are you willing to travel for visits? Is the distance OK if you need to visit often for a chronic condition? Does the doctor offer telehealth visits? If so, this could cut down on your travel time.
  • Know the network. It’s important to know if the doctor is affiliated with any hospitals. Not all doctors can admit patients to all hospitals. Choose a doctor who works with a hospital where you’d feel comfortable getting care.
  • Visit the office. This can give you an idea of how the staff operates. No matter how much you like a doctor, if you don’t feel comfortable and supported by the staff, your experience will suffer. 
  • Research wait times and scheduling. Ask about average wait times and flexibility in scheduling a visit. Find out if the doctor is available on weekends in case of an emergency. Can you get an urgent message to your doctor and a timely reply if it’s needed?
  • Find out the best way to communicate. Ask how to reach the doctor or the office if you have questions. This can make a big difference in your satisfaction with your care. Some offices offer email or a patient portal where you leave your questions or concerns. This is convenient for nonurgent needs.

 

Bottom line:

 

The right doctor for someone else might not be the right doctor for you. Take your time to find someone who meets your unique health care needs and makes you feel comfortable.

 

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