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Concurrent review resources for providers

We may review your patient’s care while they’re in the hospital or undergoing treatment. This helps make sure patients get the right care for their needs and avoid unnecessary hospital stays.

Determining level of care and coverage What is concurrent review?

This is a type of utilization management that takes place while a patient is actively receiving treatment, such as during a hospital stay. This review can help manage costs, and can lead to smoother care coordination and discharge planning. It also helps determine if your patient’s plan offers coverage* for the treatment under review.

How concurrent review worksHelping ensure the right care, at the right time, in the right setting

Concurrent review may be done by phone, fax or on-site at the facility. The process includes:

  • Information gathering

    We collect information from the care team about the patient’s condition and progress to determine coverage.

  • Communication

    We inform everyone involved in the patient’s care about the coverage decision and the next steps.

  • Ongoing review

    We create a discharge and continuing care plan early in the stay and review this plan during the stay. We also monitor quality of care and patient safety concerns for further review. 

  • Program referrals

    We identify patients for referral to our covered specialty care programs. This may include case management, disease management, behavioral health, transplant and women's health programs, such as maternity and fertility.

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