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It’s easy to work with us on Availity®

The Availity provider portal gives you the information, tools and resources you need to support the day-to-day needs of your patients and office.

Log in to Availity

What’s new on Availity?

What’s new on Availity?

Submit your disputes and appeals

Availity supports Aetna® appeals and reconsiderations for commercial and Medicare claims. Just click on the “Dispute Claim” button (this appears for all finalized claims in the claim status dashboard). Then you’ll be prompted for all the information we need.


Eligibility and benefits

We made a change to our eligibility and benefits inquiry form. We removed the default of “Health Benefit Plan Coverage” from the Benefits/Service Type field. Now you can select the service type from the drop-down list and get the benefits you’re looking for at the top of your results.

All the tools you need, all in one place

All the tools you need, all in one place

The Aetna provider portal on Availity helps you spend less time on administration so you can focus more on patient care. You get a one-stop portal to quickly perform key functions you do every day


You can:


  • Submit claims
  • Get authorizations and referrals
  • Check patient benefits and eligibility
  • Upload medical records and supporting documentation
  • File disputes and appeals
  • Update your information


You can also stay up to date with the latest applications, resources and news from us. 

How to get started

How to get started

If your practice already uses Availity, simply contact your Availity administrator to request a username. If you don’t know who your administrator is, call Availity Client Services at 1-800-282-4528 for help. 


If your practice is new to Availity, you can use the registration link below to set up your account. 


Set up Availity account


Need help registering for Availity? Browse tips, webinars and training to get on board.

Working with Aetna educational webinars

Working with Aetna educational webinars

Our webinars are a great way to get started and they’ll show you how easy it is to do business with us. We cover how to register for the portal as well as all the tools and resources Availity has to offer.

Availity portal resources and educational materials

Refer to these helpful resources to better navigate Aetna functionality on Availity.


Need help?

If you have questions or need help with registration, call Availity Client Services at 1-800-282-4548 Monday through Friday, 8 AM to 8 PM ET.


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.