Skip to main content

It’s easy to work with us on Availity®

The Availity provider portal gives you the information, tools and resources you need to support the day-to-day needs of your patients and office.

Log in to Availity

What’s new on Availity?

What’s new on Availity?

Provider Data Management (PDM) quick reference guide


Your provider profile is important. When updated on a regular basis, it helps your patients and your practice. We're here to help. Simply follow along with our new reference guide to make profile updates like:

  • Email address
  • Teleheatlh status
  • Office phone number
  • Mailing address
  • NPI number, and more


PDM quick reference guide (PDF)


Get the details you’ve been asking us for. Like our proprietary messages from our Explanations of Benefits (EOBs). And expanded patient and claim and payment information. It’s all in one place. Just run a Claim Status Inquiry transaction on Availity® to see the enhancements.


Enhanced Claim Status Responses (PDF)

No need to wait for mail delivery. Now you can access letters right from the Availity dashboard. Learn more about it.


Digital authorization status letters (PDF)

When you submit a prior authorization request for certain services, we may pend your request for additional clinical information. We may ask you to complete a clinical questionnaire. Answer a few questions and you may get an approval on the spot.

All the tools you need, all in one place

All the tools you need, all in one place

The Aetna provider portal on Availity helps you spend less time on administration so you can focus more on patient care. You get a one-stop portal to quickly perform key functions you do every day


You can:


  • Submit claims
  • Get authorizations and referrals
  • Check patient benefits and eligibility
  • Upload medical records and supporting documentation
  • File disputes and appeals
  • Update your information


You can also stay up to date with the latest applications, resources and news from us. 

How to get started

How to get started

If your practice already uses Availity, simply contact your Availity administrator to request a username. If you don’t know who your administrator is, call Availity Client Services at 1-800-282-4548 for help. 


If your practice is new to Availity, you can use the registration link below to set up your account. 


Set up Availity account


Need help registering for Availity? Browse tips, webinars and training to get on board.

Working with Aetna educational webinars

Working with Aetna educational webinars

Our webinars are a great way to get started and they’ll show you how easy it is to do business with us. We cover how to register for the portal as well as all the tools and resources Availity has to offer.

Availity portal resources and educational materials

Refer to these helpful resources to better navigate Aetna functionality on Availity.


Need help?

If you have questions or need help with registration, call Availity Client Services at 1-800-282-4548 Monday through Friday, 8 AM to 8 PM ET.


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: