Every year, we measure member access to care. We do this in many ways. For example, we review:
- Member satisfaction survey results.
- Complaint data.
- Phone surveys we’ve conducted.
The surveys are conducted on a random sampling of primary care and specialty care providers. And we appreciate your participation in these phone surveys.
We do all this to comply with NCQA accreditation standards and various state regulations.
You’ll find the access standards that we measure against in the Office Manual for Health Care Professionals.