Every year, we measure member access to care. We do this in many ways. For example, we review:
The surveys are conducted on a random sampling of primary care and specialty care providers. And we appreciate your participation in these phone surveys.
We do all this to comply with NCQA accreditation standards and various state regulations.
You’ll find the access standards that we measure against in the Office Manual for Health Care Professionals.
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
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