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In 2019, Hearing Care Solutions (HCS) will manage services for some of our Medicare members

Effective January 1, 2019, HCS will administer all routine hearing-related services for some* of our Medicare members. These services include:


  • The hearing exam used to determine hearing aid candidacy
  • All hearing aid benefits


What you need to know

Exams provided as part of your patients’ hearing benefit are separate from the diagnostic hearing exams and related charges covered by Medicare. You may continue to bill us for hearing testing directly related to a medical condition. If your Aetna or Coventry Medicare patient is a candidate for hearing aids, tell them to call HCS at 1-855-268-6118 (TTY: 711). HCS is available Monday through Friday from 8 a.m. to 8 p.m.


Join the HCS network


In order to still provide hearing-aid-related services to our Medicare Advantage plan members, you must be a participating provider in the HCS network. You can apply to join the HCS network if you’re not currently part of it. Just fill out the online application at

To submit a paper application, please contact the HCS recruiting team at Or you can call 303-407-6862


*This benefit is not available to all Medicare Advantage members. To check eligibility, members should check their Evidence of Coverage (EOC) document. Providers should verify eligibility through our Provider Service Center.