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OfficeLink Updates™

September 2023

Find updates on important changes to plans and procedures, behavioral health topics, drug lists, Medicare information and state-specific details.

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You and your colleagues can now subscribe to OLU by filling out a simple form. It’s easy. Just click "Subscribe to OLU" below. Have your TIN (Tax Identification Number) and NPI (National Provider Identifier) number handy.

Featured this quarter

September is Suicide Prevention Awareness Month


Primary care physicians and staff members may be the first point of contact for suicidal patients, regardless of the presenting concern or the nature of the scheduled visit. Suicide is one of the leading causes of death in the United States,* and "about a third of individuals who die by suicide visit a primary care provider in the month before their death."*


What is SafeSide Prevention?


SafeSide Prevention provides primary care physicians and staff members with "a clear framework for responding to suicide concerns within the time and resource constraints of primary care." All health care providers can create space for a lifesaving practice such as universal screening. This SafeSide podcast offers thoughts on how to incorporate universal screenings in a health care setting.


The SafeSide Prevention training program


We’re offering the free SafeSide Prevention video-based training program, which consists of:


  • Three 50-minute video-based group sessions that can be taken consecutively or independently as schedules permit
  • Monthly office hours with clinicians and the SafeSide Prevention team
  • Access to tools and refreshers to help you stay current with new practices
  • Three AMA category 1 credits upon completion

90-day notices and related reminders

Includes pharmacy updates


We regularly adjust our clinical, payment and coding policy positions as part of our ongoing policy review processes. Our standard payment policies identify services that may be incidental to other services and, therefore, ineligible for payment.


We’re required to notify you of any change that could affect you either financially or administratively at least 90 days before the effective date of the change. These changes may not be considered material changes in all states. Unless otherwise stated, policy changes apply to both Commercial and Medicare lines of business.


Use the drop-down box below to get a glimpse of the policy-related information you’ll need to know about this quarter.

State-specific updates


Find updates on state policies and regulations that matter to your practice. This quarter, you will find information regarding the following states:


  • For Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Massachusetts, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Vermont and West Virginia providers: The article detailing important changes to the SNF concurrent review process for the Aetna MA plan and the DSNP applies to you.
  • California
  • Colorado
  • Michigan
  • New Jersey

Behavioral health updates

Behavioral health updates

A majority of patients treated in a primary care setting have a physical ailment that’s affected by anxiety, depression or another psychological issue. Without the right support, these issues are often underdiagnosed.


We help you stay informed about behavioral health topics so that you can deliver the best possible treatment to your patients.


Use the drop-down box below to read summaries of a few of the behavioral health articles you’ll find in this issue.

News for you

Find general information — like new services, tools and reminders — to help your office comply with regulations and administer plans.

Medicare updates

Get information, including timely reminders and guidelines, to help treat your Medicare patients.

Looking for more updates?

All newsletters


Browse past editions of all provider newsletters and important reminders in our archive library.


Newsletter archive

Special topic newsletters


Find previous bulletins for each region and archives of our behavioral health and FDR newsletters.


Special topics archive


*FOR LEADING CAUSE OF DEATH SOURCE: Centers for Disease Control and Prevention. Suicide data and statistics. May 11, 2023. Accessed June 20, 2023.

*FOR PRIMARY CARE PHYSICIANS SOURCE: Pisani AR and Hinkson J. American Foundation for Suicide Prevention. More than referrals: the role of primary care in suicide prevention. April 20, 2020. Accessed June 20, 2023.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: