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Keep your demographic information current


Good health starts with good provider–patient relationships. Our members are diverse, so when they have the option to connect with providers who share their identity, they might feel more comfortable talking about their health.


According to the Journal of the American Medical Association, health disparities and inequities are linked to a lack of racial and ethnic similarity or shared identity between providers and patients.1 For this reason, we encourage all providers to self-identify.


It’s easy


The provider data management (PDM) tool on Availity® allows you to update information about your business and providers. Keeping your information current and accurate helps our members connect with you for care.


Making updates in the PDM tool allows you to share information with Aetna® and other payers, reducing phone calls to your office. Some other benefits include:


  • Staying listed in provider directories
  • Avoiding potential claims payment delays

Updating your information is easy. Simply log in to our Availity provider portal.* Navigate to My Providers and then to Provider Data Management. Update the languages you speak and your race. That’s it!


If you need to add a new provider to your practice, use


*Availity is available only to U.S. providers and its territories.


1Takeshita J, Wang S, Loren A, et al. Association of racial/ethnic and gender concordance between patients and physicians with patient experience ratings. JAMA Network Open. November 9, 2020; 3(11). Accessed June 28, 2022.

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Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: