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Submitting claims for the Aetna Signature Administrators® plan


The member ID card


The member ID card generally has three identifiers:


  • The payer’s logo
  • The Aetna® logo
  • The words “Aetna Signature Administrators®” with “PPO” directly below



Send claims to the correct payer


Send claims to the payer. You’ll find the payer ID (for electronic claims) and address (for paper claims) on the member’s ID card.


If a member uses a transplant facility in our Institutes of Excellence™ network, the facility will use the Special Case Customer Service Unit for submitting claims.


For more support


You can direct your questions to the appropriate payer on the ID card. The payer will contact us if needed.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: