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COVID-19 interrupts 2020 HEDIS® medical record collection

We annually collect Healthcare Effectiveness Data and Information Set (HEDIS®) * data from claims, encounters, administrative data, and medical records.  

This year, however, we paused our provider outreach activities in March because of the COVID-19 pandemic. The Centers for Medicare and Medicaid Services (CMS) and the National Committee for Quality Assurance (NCQA) eliminated HEDIS data collection requirements for 2020.


During the remainder of 2020, we will continue to partner with you on closing HEDIS gaps in care. One example is our new Member In-Home Kit Campaign. The kit process will provide an opportunity to close gaps in care for colorectal cancer screening, diabetes hemoglobin A1c and diabetes nephropathy attention. We’ll be contacting you to answer any questions you may have and to help you order the kits.  

Also, as your practice moves to more telehealth visits, we’ll give you more guidance on how you can close several key HEDIS measures virtually.