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Aetna Specialty Pharmacy® is being combined with CVS Specialty®

We’re excited to share a recent change that provides the highest quality care and experience for both you and your Aetna® patients. In late June, we began a gradual transition of patients and prescriptions from Aetna Specialty Pharmacy to CVS Specialty. We expect to complete the transition by the end of September.

What’s new for your patients

Your patients can expect the same great service plus these new features:

  • The choice to drop off and pick up their specialty medication at a local CVS Pharmacy® or have it delivered to any location, at no extra cost*
  • Dedicated support from a member of our Customer CareTeam specializing in their condition
  • Access to and the CVS Specialty mobile app to manage their medication anytime, anywhere

What you need to do

You can help ensure that your patients do not experience delays. Be sure to update your systems with this information for CVS Specialty:

  • e-Prescribe: NCPDP ID 1466033
  • Fax: 1-800-323-2445
  • Telephone: 1-800-237-2767

* Where allowed by law. In-store pickup is currently not available in Oklahoma. Some states require first-fill prescriptions to be transmitted directly to the dispensing specialty pharmacy. Products are dispensed by CVS Specialty, and certain services are only accessed by calling CVS.