Use of the complete patient name found on the member ID card for lab requisitions is vital.
We use the ID card name as a match point when lab vendors submit electronic results for tests such as Hemoglobin A1c. A misspelled name, use of a nickname or use of initials can cause a lab result to be rejected during the result submission process.
These results are invaluable during discussions with our diabetic members. They are also used as an indicator of care in HEDIS and Star ratings. They can enhance your performance as a provider if you are part of a value-based contract.
Finally, using the member ID card name on lab requisitions should help decrease our manual requests for you to retrieve lab results found in your medical records. This means more time for you — the office staff — to care for your patients.
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