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OfficeLink Updates™

June 2023

Find updates on important changes to plans and procedures, behavioral health topics, drug lists, Medicare information and state-specific details.

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Featured this quarter

OfficeLink Updates (OLU) responds to feedback from two surveys


Last year, Aetna® conducted two surveys. One was specific to your experience of the OLU newsletters and related communications. The other was our yearly provider experience survey.


Thank you to all who took the time to respond.


Here are a few answers to get you started.


Q: I know that you want me to update my provider profile on Availity®, but I’m having trouble doing that.*


Some of you reported experiencing challenges when updating your provider data. In the March quarterly OLU newsletter, we ran an article about this and provided a link to a newly created reference guide (PDF). Refer to this guide for help.


Q: I’m confused about when to use Availity® versus*


Attend our Doing business with Aetna® — new provider onboarding webinar, which will cover this topic. The webinar is available to our existing providers and staff members on the second Tuesday and third Wednesday of each month from 1:00 PM to 2:15 PM ET.


*Availity® is available only to providers in the U.S. and its territories.

90-day notices and related reminders

Includes pharmacy updates


We regularly adjust our clinical, payment and coding policy positions as part of our ongoing policy review processes. Our standard payment policies identify services that may be incidental to other services and, therefore, ineligible for payment.


We’re required to notify you of any change that could affect you either financially or administratively at least 90 days before the effective date of the change. These changes may not be considered material changes in all states. Unless otherwise stated, policy changes apply to both Commercial and Medicare lines of business.


Use the drop-down box below to get a glimpse of the policy-related information you’ll need to know about this quarter.

State-specific updates


Find updates on state policies and regulations that matter to your practice. This quarter, you will find information regarding the following states:


  • For Hawaii, Minnesota, North Dakota, New Hampshire, New Mexico and Rhode Island providers: The article detailing new pre-approval requirements for peripheral arterial disease does not apply to your state.
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Maryland
  • Massachusetts
  • New York
  • Oregon
  • Tennessee
  • Washington

Behavioral health updates

Behavioral health updates

A majority of patients treated in a primary care setting have a physical ailment that’s affected by anxiety, depression or another psychological issue. Without the right support, these issues are often underdiagnosed.


We help you stay informed about behavioral health topics so that you can deliver the best possible treatment to your patients.


Use the drop-down box below to read summaries of a few of the behavioral health articles you’ll find in this issue.

News for you

Find general information — like new services, tools and reminders — to help your office comply with regulations and administer plans.

Medicare updates

Get information, including timely reminders and guidelines, to help treat your Medicare patients.

Looking for more updates?

All newsletters


Browse past editions of all provider newsletters and important reminders in our archive library.


Newsletter archive

Special topic newsletters


Find previous bulletins for each region and archives of our behavioral health and FDR newsletters.


Special topics archive

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: