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Update to the telehealth Place of Service (POS) code


Telehealth continues to be an integral part of providing safe and convenient health care visits for Medicare Advantage beneficiaries.


As of January 1, 2022, a new POS code has been approved to report more specifically where services were provided.*


POS code




POS code name


Telehealth Provided in Patient’s Home


POS code description


The POS code indicates the location where health services and health-related services are provided or received, through telecommunication technology. It applies to patients located in their home (defined as a location other than a hospital or other facility and is where the patient receives care in a private residence) when receiving health services or health-related services through telecommunication technology.


When completing a telehealth visit, please review the tips below:


  • It must be performed in real time, using both audio and visual.
  • You should document the visit properly.

    • Indicate the mode of the visit (for video conferencing).
    • Document the date and duration of the visit.
    • Complete documentation as you would for an in-person visit.

Our nurse educator plays an important role to ensure that providers have access to the most updated information. For additional information, contact us at


*Prior to January 1, 2022, the authorized POS code for telehealth was POS 02.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: