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Complaint and grievance process reminder


Rhode Island Rule 230 RICR 020-30-9 requires that we annually give providers a description of the complaint and grievance process that is available to both members and providers. Our description also provides guidance for distinguishing a complaint/grievance from a benefits determination appeal, and the rights associated with each. If you prefer a paper copy of the annual notice, please contact the Provider Service Center at 1-888-MD-AETNA (1-888-632-3862) (TTY: 711). For a full description of the Aetna provider appeals process, see the following: