Skip to main content

Our updated telemedicine policy

We're introducing an updated policy that will cover telemedicine services for members enrolled in all Aetna® commercial plans.


Under the policy, we'll reimburse for two-way, real-time audiovisual interactive communication between the patient and the health care practitioner. This interaction does not include direct patient contact, but the patient must be present and take part throughout the interaction.


This updated policy will take effect as of January 1, 2020. At that time, you will be able to review the payment policy and approved codes on the provider website.




When billing for eligible services rendered via telemedicine, as explained above, you must bill them using the appropriate telemedicine modifier representing two-way, real-time audiovisual interactive communication.

Also of interest: