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In 2020, HCS to continue managing services for some of our Medicare members


Hearing Care Solutions (HCS) will continue to administer all routine hearing-related services for some* of our Medicare members. These services include: 


  • The no-charge hearing exam used to determine hearing aid candidacy
  • All hearing aid benefits (hearing aid cost varies by plan)


What you need to know


*Not all of our Medicare Advantage members have this benefit. To check eligibility, members can check their Evidence of Coverage document. Your office should verify eligibility through our Provider Service Center.


For HMO plans that have the HCS benefit, members must go to an HCS provider for coverage.


For PPO plans that have an HCS benefit, members have the option to go out of network for a hearing exam and will be responsible for any applicable out-of-network cost share, but all hearing aid instruments orders and purchases must go through HCS for coverage.


If your Aetna Medicare patient is a candidate for hearing aids, tell them to call HCS at 1-855-268-6118 (TTY: 711). HCS is available Monday through Friday from 8 AM to 8 PM local time.


Exams provided as part of your patients’ hearing benefit are separate from the diagnostic hearing exams and related charges covered by Medicare. You may continue to bill us for hearing testing directly related to a medical condition.


Join the HCS network


If you are not currently part of the HCS network and would like to join their network, you can apply online at

To submit a paper application, please contact HCS at Or call 303-407-6862