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Complaint, grievance and appeal survey

We value your feedback. Please use the form below if you would like to provide comments.

Enter the Case ID at the top of your letter or the member ID of the patient involved in the appeal


On a scale of 1 to 5 how satisfied are you with the following

Time it took to resolve the appeal once you submitted it to the appeals department
Response you received was clear and easy to understand
Choices of how to correspond with us about your appeal
Do you feel this issue is resolved?
Based on our complaint and appeals process, would you recommend Aetna's services to a colleague or friend?

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.