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COVID-19: Telemedicine FAQs


Telemedicine coding, billing and rates

Telemedicine platforms


Help your patients find more telemedicine resources

Looking for a referral to help one of your patients during this time? We are updating our online provider directory with providers who are offering telemedicine services.

Find a provider

You may also refer your patients to Teladoc®. Teladoc offers convenient and quality alternative care to Emergency Room and Urgent Care visits for non-emergency medical care. Care is available 24/7/365 by web, phone and the Teladoc mobile app.*

Learn more about Teladoc

*Please have your patients confirm that their plan includes Teladoc.

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CDC info

Visit the CDC Travelers’ Health website for the latest news.

Visit the CDC

WHO info

Visit the World Health Organization for global news on COVID-19.

Visit the WHO


CVS info

Learn how CVS Health is responding to the COVID-19 outbreak.

Visit CVS Health

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.