To change your phone or fax number, email address or practice address, use the link below. If your changes result from an out-of-state move or a change of provider group, please use the form above instead.

Online provider directory update

• Availity users:
  • Log in to send us your questions
• Submit a medical or behavioral health question or comment
• Submit National Provider Identifier (NPI)
• Submit National Provider Identifier (NPI) exemption
• Request clinical review criteria for New York State Residents
• Request to use an Aetna or Coventry logo

• The Provider Service Center helps with contracting, patient services, precertification and many other questions.
  • HMO and Medicare Advantage - 1-800-624-0756
  • Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862)
  • Voluntary plans - 1-888-772-9682
  • Worker’s comp - 1-800-238-6288
  • ASA and Meritain - use phone number on member’s ID card
• BRCA genetic testing (precertification and information) - 1-877-794-8720
• Claims – if you have questions about claims, contact the Provider Service Center (see list below)
• Credentialing - 1-800-353-1232
• Dental providers - 1-800-451-7715
• Disease management programs - 1-866-269-4500
• Infertility program - 1-800-575-5999
• Maternity program - 1-800-272-3531
• Mental health treatment - use phone number on member’s ID card
• Availity help – registration questions, help with user name/password  1-800-282-4548
• Pharmacy management -1-800-238-6279
• Specialty Pharmacy -1-866-782-2779
• Substance abuse treatment - use phone number on member’s ID card
• Transplant program - 1-877-212-8811

Our provider website

By using our provider portal on Availity, you can handle tasks for your patients with Aetna plans, including:

• Check coverage and benefits
• View claim status
• Request authorization

Login to or register for Availity

• Behavioral Health
• Dental 
• Pharmacy 
• Facility 

If ONE of the following criteria applies to you, please request a medical application form using the link below:

• I am a physician

• I am a non-physician health care professional who is not employed by an Aetna-contracted provider (physician group, hospital, etc.) I practice independently and I want to contract with Aetna

• I am a non-physician health care professional who wants to be available for selection as a primary care provider (PCP), and my state regulations allow me to serve as a PCP. I may or may not be employed by an Aetna-contracted provider.

Request a medical application - credentialing is required

Note: If you are a hospital based provider seeking to join an already contracted group, you do not need to complete the application independently.

Independent retail pharmacies
Independent retail pharmacies can fill out the form at the link below. Please fill in all fields.

Request Part D participation

Independent non-retail pharmacies
Independent non-retail pharmacies – such as long-term care facilities, home infusion pharmacies, and mail order pharmacies – can call one of the phone numbers below to request participation:

CVS Health - 1-480-391-4623

• Pharmacy name
• Chain code/NCPDP
• Name, address and phone number of the pharmacy contact person
• Name and title of the authorized agreement signer

E-mail your pharmacy information to Aetna

To request participation in Coventry Workers’ Compensation, Coventry Auto Injury, or First Health networks, follow the links below.

Exception: For workers' compensation network in Texas, do not apply online; instead, call 1-800-937-6824.

Apply to join the workers’ compensation network in New York

Apply to join a network

I would like to provide feedback about:

• Aexcel
• Bridges to Excellence