• Navinet users - please log in to send us your question through a secure connection.
  • Submit a medical or behavioral health question or comment
• Submit National Provider Identifier (NPI)
• Submit National Provider Identifier (NPI) exemption
• Request clinical review criteria for New York State Residents

Medical and Behavioral Health providers:

• Call our dedicated contact center:
  • 1-800-624-0756 – HMO-based and Medicare Advantage plans
  • 1-888-MD-Aetna (1-888-632-3862); all other plans
• Aetna Pharmacy Management - 1-800-238-6279
• Credentialing or re-credentialing status- 1-800-353-1232

Dental providers:

• For all inquiries, call the National Dentists’ Line: 1-800-451-7715

I am looking for an application for:

• A nurse practitioner, physician assistant, nurse midwife, clinical nurse specialist or other practitioner employed by a participating physician, physician group or facility.  
  

  This option is for providing demographic information to load into Aetna's provider database and be listed in our directories. Practitioner will not be credentialed and will not be available for selection as a primary care provider (PCP).

  AETNA CREDENTIALING IS NOT REQUIRED

  Proceed to mid-level practitioner form

• Physician, nurse practitioner, physician assistant or other practitioner who wants to be considered as a primary care provider (PCP) and be available for member selection as a PCP.
  

  For nurse practitioner, physician assistant or other practitioner, this option should only be selected if practitioner practices in a state where regulations allow practitioner to serve as a PCP. Practitioner will be credentialed, will be available for member selection as a PCP and be listed in Aetna directories. Under this scenario, even when employed, credentialing is required.

  Or

  Physician or health care professional, including but not limited to, nurse practitioner, physician assistant, nurse midwife, clinical nurse specialist or other practitioner who wants to be considered as a specialist.

  For nurse practitioner, physician assistant, nurse midwife, clinical nurse specialist or other practitioner, this option should only be selected if practitioner is not employed by physician, physician group or facility, wants to contract directly with Aetna, and practices in a state where regulations allow practitioner to practice independently. Practitioner will be credentialed and be listed in Aetna directories.

  AETNA CREDENTIALING IS REQUIRED

  Proceed to medical network application request form

• Behavioral Health
• Dental 
• Pharmacy 

Independent retail pharmacies
Independent retail pharmacies can fill out the form at the link below. Please fill in all fields.

Request Part D participation

Independent non-retail pharmacies
Independent non-retail pharmacies – such as long-term care facilities, home infusion pharmacies, and mail order pharmacies – can call one of the phone numbers below to request participation:

CVS Health: 1-480-391-4623

• Pharmacy name
• Chain code/NCPDP
• Name, address and phone number of the pharmacy contact person
• Name and title of the authorized agreement signer

E-mail your pharmacy information to Aetna

To request participation in the workers’ compensation provider network:

• Call 1-800-937-6824
• Press  1 for workers’ compensation
• Press  6 to speak to a representative about joining the network

Phones are staffed Monday – Friday, 8 a.m. – 8 p.m. Eastern time.

I would like to provide feedback about:

• Aexcel
• Bridges to Excellence