Refunding Overpayments

How to refund an overpayment

If we identify an overpayment

If we have identified an overpayment and request a refund, please mail the check, along with a copy of the overpayment request letter we sent you, to the address provided in the letter.

If you identify an overpayment

If you received an overpayment, please submit the following information:

  • A check issued to Aetna in the amount of the overpayment
  • The name and ID number of the member for whom we have overpaid (Include a copy of the member's Aetna ID card, if available.)
  • The dates of service
  • Supporting documentation, including but not limited to:
    • A letter explaining the reason for the refund
    • A copy of your Explanation of Benefits (EOB) statement
    • In the case of incorrect coordination of benefits, the primary carrier's EOB statement
    • Corrected bill
    • Any other documentation that would assist in accurate crediting of the refund

Mail this information to the address on the EOB statement or on the member's ID card. Once we receive the information, we will correct the member's file.

If the EOB statement or the member's ID card is not readily available, send information to:

Aetna Inc.
PO Box 14079
Lexington, KY 40512-4079


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