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Selecting a Participating Health Care Provider FAQs for Individuals and Families

How do I find a participating provider?
Our online directory can help you find:

  • Doctors (general and specialists)
  • Hospitals and urgent care centers
  • Mental health care
  • Pharmacies
  • Substance abuse treatment
  • Physical therapists
  • Dialysis centers
  • Eye exam providers
  • Medical equipment suppliers
  • Hospice care
  • Hearing discount locations
  • Much more

The simplest way to use our online directory is through your secure member account. Once you log in, you’re identified by your plan type and the system can easily find providers near you that accept your insurance.

Log in to your secure account

You also can use our public directory. It will list all of the plans we offer, and ask you to choose yours. If you’re not sure, you can search without choosing a plan by name.

If you find a provider in the public directory, we encourage you to contact the provider’s office before making an appointment, to confirm that they accept your plan.

Use our public online provider directory

How do I get a paper provider directory?
Your employer's benefits office can give you a provider directory for your area.

How do I select or change a primary care provider (PCP)?
You can change your PCP by through your secure member account. If you would rather call us, use the number on your Aetna ID card.

Can I change my PCP any time I want?
Yes. Not all plans require you to choose a PCP, but if your plan allows you to choose one, you can change it whenever you want.

What if my PCP leaves Aetna’s network?
If your physician leaves our network, you will be asked to select another PCP.

What if my current doctor doesn’t take Aetna insurance?
Ask your doctor to contact our Member Services office at the toll-free number on your member ID card. One of our Member Services professionals will help your physician get in touch with the appropriate network management office.

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