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Selecting a Health Care Provider FAQs

Choose a category below to see questions and answers about selecting a health care provider.

Coverage questions

Our online directory can help you find:

  • Doctors (general and specialists)
  • Hospitals and urgent care centers
  • Mental health care
  • Pharmacies
  • Substance abuse treatment
  • Physical therapists
  • Dialysis centers
  • Eye exam providers
  • Medical equipment suppliers
  • Hospice care
  • Hearing discount locations
  • Much more

The simplest way to use our online directory is through your secure member account. Once you log in, you’re identified by your plan type and the system can easily find providers near you that accept your insurance.


Log in to your secure account


You also can use our public directory. It will list all of the plans we offer, and ask you to choose yours. If you’re not sure, you can search without choosing a plan by name.


If you find a provider in the public directory, we encourage you to contact the provider’s office before making an appointment, to confirm that they accept your plan.


Use our public online provider directory

Your employer's benefits office can give you a provider directory for your area.

You can change your PCP by through your secure member account. If you would rather call us, use the number on your Aetna ID card.

Yes. Not all plans require you to choose a PCP, but if your plan allows you to choose one, you can change it whenever you want.

If your physician leaves our network, you will be asked to select another PCP.

Ask your doctor to contact our Member Services office at the toll-free number on your member ID card. One of our Member Services professionals will help your physician get in touch with the appropriate network management office.


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Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

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