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Producer FAQs

Become an Aetna producer

How do I become an Aetna producer?  

When you join our team, you’ll find a full range of tools and resources to help you sell. We share the same goals – to provide our customers with the products and services that best meet their needs and to help you grow your business, too. 
Find out more

What is required to be "ready to sell" Aetna Individual Medicare products (MA/MAPD and PDP)?

To be "ready to sell" Aetna Individual Medicare products (MA/MAPD and PDP), you must complete all requirements for selling specified in the Aetna Medicare Producer Guide, including those below:

  • You must complete annual certification requirements. Login to our Medicare certification site to complete the required training modules and exams.
  • You must have an active contract. Contact your recruiter or your local market to obtain an invitation to onboard. They can then send you an email invitation with a link to access our contracting site.
  • You must receive your ready-to-sell confirmation notice.
  • You also need to complete market-specific training for all states & markets where you plan to sell MA/MAPD products. To sign up, go to

If you have any questions, please contact your Aetna Medicare Broker Manager or the Aetna Medicare broker services department at or 1-866-714-9301. The office is open Monday through Friday, 8 a.m. - 8 p.m. ET.

Producer compensation

Where can I learn more about your compensation program?

We pride ourselves on being fair and honest with our producers. That's why we have a clear policy on how we compensate them. Explore compensation.


What is Producer World?

Producer World is the online service center to help you sell Aetna products. Once you log in, you'll find the information and tools you need to support your sales. Depending on the size of your client, you'll find:

  • Product availability by service area
  • Quoting and status tools.
  • Compensation services
  • Reporting
  • Certification and personal contact information
  • License and appointment information
  • Direct deposit

Register now

Products and Plan Designs

Who can I contact in my area to help me learn more about Aetna products, services and plan designs?

Explore our Summary Benefit and Coverage

Small Business (SBC) and plan design search

Individual Medicare SBCs

Mid-size and Large business SBCs


Where can I find information about participating doctors, dentists and hospitals?


How do I get a quote from Aetna for my clients?

Enrollment Options

Where can I find information about enrollment options for my clients?

We have many enrollment options to meet your client’s needs.  Detailed information may be found on Producer World or you may contact your regional sales contact  for more information.

Employers & Organizations

Where can I go to help my Employers & Organizations with common questions they may have?

Employers & Organizations: General, COBRA and HIPAA FAQs Employers & Organizations: Enrollments and Renewals/Premium Rate and Quotes FAQs Employers & Organizations: Notification of Changes/Eligibility/Provider Network FAQs Employers & Organizations: Claims FAQs Employers & Organizations: Pharmacy Management FAQs Employers & Organizations: Federal Mental Health Parity Final Regulations FAQs

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