Here's how the service works:
- Enroll your eligible prescription(s). Jump to more information about enrolling eligible prescriptions.
- We will automatically refill and mail your qualified prescription before your refill due date, subject to your right to cancel any order.
- We will contact your doctor to renew your prescription (that is, obtain a new prescription for the same medication) when it is either out of refills or about to expire.
- We will alert you before your prescription is refilled at which time you may change or cancel the order.
You will always have an opportunity to change or cancel any automatic refill order before we begin processing it. You will have at least ten (10) days to change or cancel the order. If we do not provide you with at least ten (10) days to cancel, we will accept a return of the order and issue a full refund, including postage (if applicable). If you cancel all or part of an automatic refill order, the prescriptions you cancel will no longer be refilled automatically and will be unenrolled from the service.
If you do not cancel your automatic refill order, your prescription will be processed and shipped. Your current payment method will be charged for your co-pay when the order ships.
Copayment, co-pay or coinsurance is the amount a plan member is required to pay for a prescription in accordance with a plan. The amount may be a deductible, a percentage of the prescription price, a fixed amount or other charge, with a balance, if any, paid by a plan.