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Pharmacy FAQs

Choose a category below to see questions and answers about pharmacy coverage.



Automatic Refill Program

Costs and reimbursement

Drug coverage

Formulary (drug list)

Generic drugs

Home delivery

Medical exceptions


Quantity limits

Specialty pharmacy

Step therapy

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.