Orthodontic Care FAQs

Do I need a referral to see an orthodontist?
No. You do not need a referral for orthodontic treatment. If you are a DMO®* member, however, you must see an orthodontist who participates in our network.

Which orthodontia treatments are covered by my plan?
Please see your plan documents for coverage details. You may also call member services at the number listed on your member ID card. Please remember that not all dental benefits and dental insurance plans include orthodontic coverage.

I began orthodontic care under another dental plan carrier. I'm now an Aetna dental plan member with orthodontic coverage. Will Aetna continue to pay for the care I began?
It depends upon your specific plan. Some plans have a work-in-progress exclusion. That means the plan will not cover treatment that has already started.

If your plan does not have a work-in-progress exclusion, we determine your coverage based upon:

  • What is covered by your new Aetna dental plan
  • Your current treatment stage, and
  • How much your prior dental plan has paid so far

I began orthodontic care under another dental plan carrier. I'm now an Aetna dental plan member with orthodontic coverage. Do I need to change my orthodontist to one who participates in your plan?
You do not have to change your orthodontist if your treatment began before your Aetna plan's effective date.

Just remember this: If you are an Aetna DMO* member, coverage will be determined at the DMO in-network benefit level.

I'm switching my dental coverage from another plan to Aetna. How can I make sure my transition goes smoothly if I am now getting treatment?
Send us:

  • A pre-treatment estimate from your prior dental plan, and
  • A claim form with your prior plan's:
    • Explanation of Benefits notice
    • Deductible, copay/coinsurance amounts
    • Maximum coverage amount and the amount your prior plan has paid to date

Here's our address:

Aetna Dental
P.O. Box 14094
Lexington, KY 40512

When we receive your information, we will send you coverage details specific to your plan.

I am an Aetna Freedom-of-Choice dental plan design member. Will plan switches affect my orthodontic benefits?
Freedom of Choice dental plan members can switch between a DMO®* benefits plan or an alternate plan (either PPO, PDN* or Indemnity insurance plan) on a monthly basis. Here's how orthodontic coverage works with that plan:

  • Switching from DMO* to PPO, PDN* or Indemnity plan
    • Benefits are subject to the new plan's orthodontic maximum
    • If the new plan doesn't cover orthodontia, no benefits can be paid.
    • If you switch back to the DMO* plan, the months you were covered under the Indemnity or PPO/PDN plan will be deducted. That means no benefit is paid for that time period.
  • Switching from PPO/PDN* or Indemnity to a DMO* plan
    • DMO* plan benefits are not subject to the Indemnity or PPO/PDN plan maximum. DMO* plan orthodontic benefits are based on a 24-month lifetime plan maximum.
    • When you switch to a DMO* plan, benefits for any remaining orthodontic treatment will be considered as one course of treatment limited to 24 months.

Do age limits affect the orthodontic benefits?
Yes. Your plan may have one or both of these age limits.
Orthodontic age limit:  When the plan includes an orthodontic age limit, braces must be placed on your teeth before reaching your plan's specified age limit.

Dependent age limit:  Orthodontic benefits will be available until your dependent reaches your plan's specified age limit. No benefits will be paid after your dependent reaches the age limit — even if the treatment is ongoing.

* In Illinois, DMO plans provide limited out-of -network benefits. However, in order to receive maximum benefits, members must select and have care coordinated by a participation primary care dentist. Illinois DMO is not an HMO. Dental PPO's are referred to as Preferred Dental Networks (PDN) in the state of Texas.


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