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Help and frequently asked questions (FAQs) about eEnrollment

  • eEnrollment is an online tool that allows customers, brokers, and members to manage an employee’s application process.

  • Brokers have automatic access to any eligible eEnrollment groups for whom they are assigned as the Broker of Record.

     

    Broker user names are automatically generated and consist of the broker’s first initial plus last name.

     

    Note: If there is no agent name on file, the logic for the login moves to the agency name.

  • For additional training, visit Help and Resources on the eBusiness landing page.

     

    For questions or technical issues with eEnrollment or eBilling, call the toll‑free number below, Monday through Friday, 8 AM to 8 PM ET:

     

    For member questions or issues, call:

     

  • For registration, eligibility, enrollment or billing related issues or questions, call the Aetna Answer Team, Monday through Friday, 8 AM to 8 PM ET at the toll-free number based on your location: