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Help and frequently asked questions (FAQs) about eEnrollment

eEnrollment is an online tool that allows customers, brokers, and members to manage an employee’s application process.

Brokers have automatic access to any eligible eEnrollment groups for whom they are assigned as the Broker of Record.

 

Broker user names are automatically generated and consist of the broker’s first initial plus last name.

 

Note: If there is no agent name on file, the logic for the login moves to the agency name.

If you need additional training, please refer to Help and Resources located on the eBusiness landing page.

If you have questions regarding the eEnrollment application and/or the eBilling application or are encountering technical problems, please call one of the following toll-free numbers:
 

For member issues or questions, please call the following toll-free number:
 

For Middle Market — registration, eligibility/enrollment or billing related issue or question, please call the Select Aetna Answer Team between the hours of 8 AM to 5 PM at the toll-free number based on your location:
 

For Small Group — registration, eligibility/enrollment or billing related issue or question, please call the Aetna Answer Team between the hours of 8 AM to 5 PM at the toll-free number based on your region:

 

  • Northeast: 1-800-297-7145 (TTY: 711)
    CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT, WV
  • Mid-America: 1-877-232-1621 (TTY: 711)
    IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, OK, SD, WI
  • West: 1-800-343-6101 (TTY: 711)
    AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, TX, UT, WA, WY
  • Southeast: 1-855-319-7290 (TTY: 711)
    AL, AR, DC, FL, GA, LA, MD, MS, NC, SC, TN, VA

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.