Broker Help - eEnrollment & eBilling
Need Help?
For Small Group or Middle Market eBilling technical issues or system related questions, please call our toll-free number at 1-866-821-6610, Monday - Friday, during the hours of 8:00 a.m. to 8:00 p.m., Eastern Time.
For Small Group registration, eligibility/enrollment or billing related issues or questions, please call our toll-free number based on your region, Monday - Friday, during the hours of 8:00 a.m. to 5:00 p.m.:
| Region | State | Toll-free number |
|---|---|---|
| Mid-America | Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin | 1-877-232-1621 |
| Northeast | Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia | 1-800-297-7145 |
| Southeast | Alabama, Arkansas, District of Columbia, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia | 1-855-319-7290 |
| West | Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, Wyoming | 1-800-343-6101 |
For Small Group eEnrollment technical issues or system related questions, please call our toll-free number at 1-866-910-9895, Monday - Friday, during the hours of 8:00 a.m. to 8:00 p.m., Eastern Time.
For Middle Market registration, eligibility/enrollment or billing related issues or questions, please call our toll-free number based on your region, Monday - Friday, during the hours of 8:00 a.m. to 5:00 p.m.:
Select Aetna Answer Team East: 1-855-752-0167
Select Aetna Answer Team West: 1-866-899-4378
For Middle Market eEnrollment technical issues or system related questions, please call our toll-free number at 1-866-775-7042, Monday - Friday, during the hours of 8:00 a.m. to 8:00 p.m., Eastern Time.
If you need additional training, please refer to Help and Resources located on the eBusiness landing page.