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eEnrollment and eBilling

Need help?

 

Small Group or Middle Market eBilling technical issues or system related questions:

 

Call our toll-free number at 1-866-821-6610 (TTY: 711), Monday through Friday, during the hours of 8 AM to 8 PM ET.

 

Small Group registration, eligibility, enrollment or billing related issues or questions:


Call our toll-free number based on your region, Monday through Friday, during the hours of 8 AM to 5 PM:

Region

State

Toll-free number

Mid-America

Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin

1-877-232-1621 (TTY: 711)

Northeast

Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia

1-800-297-7145 (TTY: 711)

Southeast

Alabama, Arkansas, District of Columbia, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia

1-855-319-7290 (TTY: 711)

West

Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, Wyoming

1-800-343-6101 (TTY: 711)

Region

Mid-America

State

Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin

Toll-free number

1-877-232-1621 (TTY: 711)

Region

Northeast

State

Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia

Toll-free number

1-800-297-7145 (TTY: 711)

Region

Southeast

State

Alabama, Arkansas, District of Columbia, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia

Toll-free number

1-855-319-7290 (TTY: 711)

Region

West

State

Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, Wyoming

Toll-free number

1-800-343-6101 (TTY: 711)

 

Small Group eEnrollment technical issues or system related questions:


Call our toll-free number at 1-866-910-9895 (TTY: 711), Monday through Friday, during the hours of 8 AM to 8 PM ET.


Middle Market registration, eligibility, enrollment or billing related issues or questions:


Call our toll-free number based on your region, Monday through Friday, during the hours of 8 AM to 5 PM:
 

Select Aetna Answer Team East: 1-855-752-0167 (TTY: 711)
Select Aetna Answer Team West: 1-866-899-4378 (TTY: 711)
 

Middle Market eEnrollment technical issues or system related questions:


Call our toll-free number at 1-866-775-7042 (TTY: 711), Monday through Friday, during the hours of 8AM to 8 PM.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.