Skip to main content

Broker Help - eEnrollment & eBilling

Need Help?

For eligibility, benefit, billing or book of business questions, please call the toll-free number based on your region:

Region State Toll-free number
Mid-America Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin 1-877-232-1621
Northeast Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia 1-800-297-7145
Southeast Alabama, Arkansas, District of Columbia, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia 1-855-319-7290
West Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, Wyoming 1-800-343-6101

For eEnrollment technical issues or system related questions, please call our toll-free number at 1-866-910-9895. Our hours of operation are Monday - Friday, 8:00 a.m. - 8:00 p.m., Eastern Time.

For eBilling technical issues or system related questions, please call our toll-free number at 1-866-821-6610. Our hours of operation are Monday - Friday, 8:00 a.m. - 8:00 p.m., Eastern Time.

JavaScript is required

In order to have the best experience on Aetna.com, Javascript needs to be enabled.
Learn how to change your browser settings to enable Javascript.

You are now leaving the Aetna website

Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Continue