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Broker Help - eEnrollment & eBilling

Need Help?

For Small Group or Middle Market eBilling technical issues or system related questions, please call our toll-free number at 1-866-821-6610, Monday - Friday, during the hours of 8:00 a.m. to 8:00 p.m., Eastern Time.


For Small Group registration, eligibility/enrollment or billing related issues or questions, please call our toll-free number based on your region, Monday - Friday, during the hours of 8:00 a.m. to 5:00 p.m.:

Region State Toll-free number
Mid-America Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin 1-877-232-1621
Northeast Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia 1-800-297-7145
Southeast Alabama, Arkansas, District of Columbia, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia 1-855-319-7290
West Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, Wyoming 1-800-343-6101

For Small Group eEnrollment technical issues or system related questions, please call our toll-free number at 1-866-910-9895, Monday - Friday, during the hours of 8:00 a.m. to 8:00 p.m., Eastern Time.


For Middle Market registration, eligibility/enrollment or billing related issues or questions, please call our toll-free number based on your region, Monday - Friday, during the hours of 8:00 a.m. to 5:00 p.m.:

Select Aetna Answer Team East:       1-855-752-0167

Select Aetna Answer Team West:     1-866-899-4378

For Middle Market eEnrollment technical issues or system related questions, please call our toll-free number at 1-866-775-7042, Monday - Friday, during the hours of 8:00 a.m. to 8:00 p.m., Eastern Time.


If you need additional training, please refer to Help and Resources located on the eBusiness landing page.

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