Region
Need help?
Small Group or Middle Market eBilling technical issues or system related questions:
Call our toll-free number at 1-866-821-6610 (TTY: 711), Monday through Friday, during the hours of 8 AM to 8 PM ET.
Small Group registration, eligibility, enrollment or billing related issues or questions:
Call our toll-free number based on your region, Monday through Friday, during the hours of 8 AM to 5 PM:
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State |
Toll-free number |
|---|---|---|
|
Mid-America |
Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin |
1-877-232-1621 (TTY: 711) |
|
Northeast |
Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia |
1-800-297-7145 (TTY: 711) |
|
Southeast |
Alabama, Arkansas, District of Columbia, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia |
1-855-319-7290 (TTY: 711) |
|
West |
Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, Wyoming |
1-800-343-6101 (TTY: 711) |
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Small Group eEnrollment technical issues or system related questions:
Call our toll-free number at 1-866-910-9895 (TTY: 711), Monday through Friday, during the hours of 8 AM to 8 PM ET.
Middle Market registration, eligibility, enrollment or billing related issues or questions:
Call our toll-free number based on your region, Monday through Friday, during the hours of 8 AM to 5 PM:
Select Aetna Answer Team East: 1-855-752-0167 (TTY: 711)
Select Aetna Answer Team West: 1-866-899-4378 (TTY: 711)
Middle Market eEnrollment technical issues or system related questions:
Call our toll-free number at 1-866-775-7042 (TTY: 711), Monday through Friday, during the hours of 8AM to 8 PM.
Legal notices
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.