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PayFlex makes health care easier

PayFlex® features a fully integrated platform to help members plan, save and pay for personal well-being, and ease plan sponsor administration.

Integrated for an easier experience


Pairing Aetna® health plans with PayFlex creates a truly integrated experience for members and plan sponsors. You also get these advantages:

Broad product line

A range of available products help members achieve health and financial well-being, like FSAs, HRAs, HSAs to COBRA, retiree billing…even assistance for tuition and adoption costs.

Simple administration

A proprietary administration platform integrates payment across all services — with the ease of one contract, one service team and one robust portfolio.

Full service

A team of health care and financial well-being experts is at your service, from a dedicated implementation manager to a dedicated account manager for everyday needs.

Deep insights

Analytics and reporting provide a holistic view of member behavior, while targeted communication campaigns engage members for measurable results.

5 ways PayFlex can help you

5 ways PayFlex can help you


PayFlex offers many reimbursement accounts to help members plan, save and pay for personal well-being — from HRAs to dependent care FSAs to tuition, adoption and commuter accounts.

Learn more about PayFlex


Through our Health Savings Account (HSA), members can pay for today’s eligible care costs — and save for future ones — right on the PayFlex platform. They also get competitive interest rates, planning tools and a mobile app to view claims and pay providers in one place.


Explore health expense funds



With our member-to-provider payment solution, Aetna Pay, members can manage and pay all medical bills from one, secure place. For faster provider payment and an easier financial journey.


PayFlex customers can have peace of mind knowing our compliant and secure systems handle the administrative demands for the COBRA product. This is accomplished with a dedicated account manager and call center, along with online payment and reporting capabilities.  

Direct Bill 

Members can pay premiums online or by mail.  And customers enjoy service from a dedicated account manager and call center, and offer online payment and reporting capabilities.

Empowering members with the right support

Empowering members with the right support

Every person’s path to personal well-being is unique. PayFlex integrates the entire member experience to support them along their health and financial journey.


Highlights include:


  • Integrated member website and PayFlex mobile app
  • Easy ways to pay expenses by debit card, online or on app 
  • No-friction expense reimbursement
  • Customer support by phone, email or chat


PayFlex also gives members more purchasing power with exclusive CVS discounts. Along with other personalized tools to help them plan and save for future well-being needs.

Above and beyond administration

You also get a total package of health plans, programs and services to help your business stay strong and healthy.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

PayFlex Systems USA, Inc.

This material is for information only and does not contain legal or tax advice. You should contact your legal counsel or tax advisor if you have any questions or need additional information. PayFlex does not provide any payment or service in violation of any United States economic or trade sanctions. Visit for more information.

Health benefits and health insurance plans contain exclusions and limitations.

Power of Payflex

Simple payment, billing, reimbursement and savings in one integrated platform.

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