Making good on our promises
Message from CEO and President
Aetna's reputation as an industry leader depends on our ability to deliver on our promises. For more than 150 years, guided by the highest standards of integrity, we have built strong, lasting relationships with our customers, business partners and suppliers by earning their trust, providing outstanding service and keeping our promises. Each day we must remember our commitment to keeping the people who use our services at the center of everything we do. This is The Aetna Way.
Our Code of Conduct is grounded in and reflects the principles at the heart of The Aetna Way. The Code guides our compliance with the rules and regulations that govern our business throughout the world. If we apply this Code to all aspects of our business, we will fulfill our promise to operate in accordance with the law, company policies and our core values.
Although the Code can’t cover every imaginable situation, it does provide you with examples of everyday situations to assist you in resolving potential problems and general guidance for performing your job responsibilities with integrity. Also included is a list of contacts for you to use in seeking advice or reporting concerns.
Ultimately, our reputation relies on the sound judgment and personal integrity of every Aetna employee, regardless of your level in the organization. If you are ever in doubt as to the right course of action, use The Aetna Way and our Ethical Decision-Making Framework to help you make the right decisions. If you ever have reason to believe that a legal or ethical violation has occurred, you need to report it immediately to your manager, Business Compliance Officer, the Law Department or the Aetna AlertLine®. Our policies forbid any form of retaliation against you for fulfilling this obligation.
I expect each of you to read, understand and follow our Code of Conduct. Please consult it throughout the year, as needed. Your commitment to compliance, all company policies, and the laws and regulations applicable to our businesses contributes directly to our success as a company. Please join me in renewing our commitment to protecting and strengthening Aetna’s reputation for integrity and keeping our promises to each other and those we serve.
Mark T. Bertolini
On February 25, 2011, Aetna's Board of Directors amended Aetna's Code of Conduct. The Code of Conduct has been substantially re-written to: (a) simplify the language of the Code to make it easier to read; (b) revise the Introduction to emphasize Aetna's historic commitment to serving and interacting with constituents honestly and with integrity; (c) restructure the layout of the Code around commitments to stakeholders; (d) add new relevant topics (e.g., "Use of Social Media") and more international references; (e) update the Code to reflect changes in laws; (f) enhance the content of the Code regarding Aetna's responsibilities as a government contractor; (g) increase the use of graphics to make the Code more appealing and reflect the diversity of Aetna's workforce; and (h) revise and add questions and answers to help give guidance on topics of special interest to both U.S. and non-U.S. employees.