What drives our decisions: Our core values
Everything we do at Aetna starts with our values -- a clear, strongly held set of core beliefs that reflect who we are and what you can expect from us. We created our core values together, with guidance from our customers. Our values carry through our thoughts and actions every day, inspire innovation in our products and services, and drive our commitment to excellence in all we do.
Simplicity
To us, a better health care system starts with a simpler process, one that lets you see behind the scenes — to find out what a procedure costs before you get it, for example.
Focus
A better health care system is about more than saving money, of course. It’s about keeping you healthy. We’re working with doctors, hospitals and health networks to align the economic incentives so everyone’s focus stays on your health.
Connection
Finally, we think a better system is one that is connected. The right technology connects you and your health care team seamlessly. And it puts valuable information where it needs to be so you get the right care at the right time.
Integrity. Excellence. Caring. Inspiration.
- Integrity – Do the right thing for the right reason.
- Excellence – We strive to deliver the highest quality and value possible through simple, easy and relevant solutions.
- Caring – We listen to and respect our customers and each other so we can act with insight, understanding and compassion.
- Inspiration – We inspire each other to explore ideas that can make the world a better place.