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Aetna Values

Our core values and corporate beliefs drive the decisions we make every day

Values in action

A better health care system: It’s what we all want. Here’s what it looks like to us.

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To us, a better health care system starts with a simpler process, one that lets you see behind the scenes — to find out what a procedure costs before you get it, for example.


A better health care system is about more than saving money, of course. It’s about keeping you healthy. We’re working with doctors, hospitals and health networks to align the economic incentives so everyone’s focus stays on your health.


Finally, we think a better system is one that is connected. The right technology connects you and your health care team seamlessly. And it puts valuable information where it needs to be so you get the right care at the right time.

What drives our decisions: Our core values

“Everything we do at Aetna starts with our values -- a clear, strongly held set of core beliefs that reflect who we are and what you can expect from us. We created our core values together, as a company and with guidance from our customers. Our values carry through our thoughts and actions every day, inspire innovation in our products and services, and drive our commitment to excellence in all we do.”

- Chairman, CEO and President Mark Bertolini

Aetna Values wheel

Integrity. Excellence. Caring. Inspiration.

  • Integrity – Do the right thing for the right reason.
  • Excellence – We strive to deliver the highest quality and value possible through simple, easy and relevant solutions.
  • Caring – We listen to and respect our customers and each other so we can act with insight, understanding and compassion.
  • Inspiration – We inspire each other to explore ideas that can make the world a better place.

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What if our health care system were built around you?

Connected. Simple. At your fingers.

Our nation now wastes 765 billion dollars a year in inefficient or unnecessary health care. There’s a better way.

A better health care system focuses on your health, not just your ailments.

It supports everyone on the journey to wellness.

Making health care decisions and choosing doctors should be convenient and simple. Now it is with your mobile device.

We are reinventing the health care system.

We are building a healthier world… around you.