Part 3 - What to expect as a nurse at Aetna
BRIAN W: I’ve had nurses come in who were just so excited to be there and in the end they really missed that hands-on clinical experience with their patients.
GLENN P: You know, you go from normally being on your feet most times to, to, you know, normally not being on your feet most times, so that’s a little bit of an adjustment.
JULIE M: My biggest challenge was definitely going from a clinical setting, where I was quite active and rarely sat down, to sitting for eight hours during the day, at, at my desk, and that was a huge change for me.
DAFFANY W: It’s a position where you’re sitting at your desk, you’re not moving around, interacting with different people all day. You are sitting at your desk, you are on the telephone queue, and you are responsible for answering the calls that come in.
BRIAN W: You’re going to spend probably 80 or 90% of your day on the phone, at your desk, working on your computer.
BETSY F: Not only do we use it to document, but we also use it for all communication. So we’re trying to move from not only phone calls, but to e-mails, possibly looking at text messages, um, the, there was even talk about, you know, chat rooms.
DAFFANY W: We have technology available so that we can remote into their computer, get them to show me their screen and, um, I’ll see where they’re having problems and I can even take control of their computer and help them through that problem, so, technology has really helped us manage teleworkers.
BARNEY L: For the individual that wants to be primarily coaching and teaching individuals by phone on chronic illness, this is a terrific job.
JULIE M: Come aboard!
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