Actuarial | Audit | Behavioral Health | Claims and Customer Service | Financial Services | Information Technology | Nursing | Sales and Marketing | Underwriting

Our customer service and claim areas represent the "face" of Aetna, serving as the important first line of contact with our customers. These professionals work directly with our members, doctors and employer groups (companies) to help them better understand our products and services and assist with timely, accurate payment of their claims, while providing a human connection at those times when it is needed most. Employees who are part of our customer service team are talented, dedicated individuals with the skills to make a difference in the lives of our customers.

Customer Service Representatives, Claim Benefits Specialists and Service Consultants work in our Customer Service Centers located across the nation. While the titles and daily tasks differ, the Customer Service Center staff experiences the same fast-paced and deadline-driven environment. Their goal is to ensure quick turnaround times and customer satisfaction.

We offer our employees an engaging and diverse work environment that permits them to satisfy their professional ambitions, take pride in their contributions and share in Aetna's success.

Do you want to make a lasting impact on others? If you want a career that encourages participation in employee programs and associations for personal and professional development, there may be a place for you in our customer service organization.

Our Work Environment
Our work environment is fast-paced, and customer satisfaction is a top priority. Individuals who thrive in our organization are those who can handle multiple tasks simultaneously while maintaining a positive and professional attitude.

What's Required
A variety of opportunities exist, each with a specific and often unique set of requirements. In general, most of our positions require call center/telephone customer service experience. In addition, strong communication and problem-solving skills are required, along with personal computer knowledge and experience. Two-year college degree preferred, but not required, depending on experience.

How to Apply
Go to the job search section of our website, select "Customer Service" in the Job Group field, click "Search" to view currently posted positions. Click on the posting title to view the job details.