If you have any questions or would like to contact us, please use one of the methods below. 

For Members
 
Member Services - Medical
To speak with a representative, call us at 1-877-StateNJ. Our representatives can help:

• Answer questions about benefits coverage
• Find network providers
• With ID card requests and claim inquiries

Member Services - Dental

• Aetna DPO Plan - 1-800-843-3661
• Aetna Dental Expense Plan - 1-877-238-6200

Aetna Navigator®
On your Aetna Navigator ® secure website, you will find:

• Health information - To learn about various diseases and conditions
• Cost information - To become an informed consumer
• Personalized tools - To help you better manage your health
• Financial tools - To help you spend your health care dollars more wisely

You can do it online - 24 hours a day, 7 days a week - from wherever you have Internet access.

Informed Health® Line
To reach an Informed Health® Line nurse, please call 1-800-556-1555 24 hours a day/7 days a week.

For Employers

School and Local Employers, would you like more information and resources to meet your needs? Please find below all the contact information you need for Aetna!

• Email the Aetna SHBP Team at StateNJ@aetna.com to request coverage for an open enrollment meeting, to order materials, or for information on joining the State Health Benefits Program for Dental!
• Request Materials for your employees