Whatever your question - day or night - there is a way to contact us.
Call Member Services
Call us at 1-877-54 AETNA during business hours to speak with a Member Services representative for:
Information about your plan benefits
Help finding a network doctor
ID card requests and claim inquiries
Log on to your secure Aetna Navigator® website and click the Contact Us button to email Member Services. You'll get a response within 24 hours.
While there, you can also look for:
Health information - To learn about various diseases and conditions
Cost information - To become an informed consumer
Personalized tools - To help you better manage your health
Financial tools - To help you spend your health care dollars more wisely
Available 24 hours a day, 7 days a week from wherever you have Internet access.