Whatever your question - day or night - there is a way to contact us.

By Phone

Call Member Services
Call us at 1-877-54 AETNA during business hours to speak with a Member Services representative for:

• Information about your plan benefits 
• Help finding a network doctor
• ID card requests and claim inquiries

Talk to a registered nurse
Call 1-800-556-1555 to reach an Informed Health® Line nurse - 24 hours a day/7 days a week  - when you need to:

• Learn more about a condition or treatment plan
• Build a list of questions to ask your doctor
• Decide quickly if you have an emergency situation
  

Online

Log on to your secure Aetna Navigator® website and click the Contact Us button to email Member Services. You'll get a response within 24 hours.

While there, you can also look for:

• Health information - To learn about various diseases and conditions
• Cost information - To become an informed consumer
• Personalized tools - To help you better manage your health
• Financial tools - To help you spend your health care dollars more wisely

Available 24 hours a day, 7 days a week from wherever you have Internet access.