Drugs & Prescriptions

Shortcuts Medical Dental Pharmacy	Drugs & Prescriptions Preferred Drug Lists \| Mail Order Drugs \| Specialty Pharmacy \| Pharmacy Clinical Policy Bulletins Frequently Asked Questions What is the focus of Aetna Specialty Pharmacy? How can I place an order? Where can I get order forms? What if I have questions? Do I need to bill for medications from Aetna Specialty Pharmacy? How long does it take to receive my order? What other services are available through Aetna Specialty Pharmacy? What is the focus of Aetna Specialty Pharmacy? Aetna Specialty Pharmacy focuses on providing self injectables and other specialty medications while offering excellent customer service, care management, and clinical support to you and your patients. back to top How can I place an order? Simply complete a medication order form (PDF: 91 KB / 1 page) and fax it to 1-866-329-2779 (1-866-FAX-ASRX). If you have any questions regarding the ordering process, please call an Aetna Specialty Pharmacy Representative toll-free at 866-782-2779 (1-866-782-ASRX). back to top Where can I get order forms? An Aetna Specialty order form is included in your welcome packet for you to copy for all future orders. You may also download forms from this site or contact customer service at our toll-free number 1-866-782-2779 (1-866-782-ASRX) for additional order forms. back to top What if I have questions? Our normal business hours are Monday through Friday 8 a.m. to 7 p.m. ET. Our dedicated team of patient care coordinators, pharmacists, and registered nurses are available to address all therapy support needs through our toll-free number 1-866-782-2779 (1-866-782-ASRX). Our clinical representatives are also available 24 hours a day, 7 days a week to provide assistance. back to top Do I need to bill for these medications? No, you do not need to submit claims for specialty medications obtained from Aetna Specialty Pharmacy. Our insurance specialists will handle all billing and claims according to the patient's medical and/or pharmacy benefit plan. back to top How long does it take to receive my order? Medications are usually shipped via priority overnight service within 24 hours of receipt of your order. Complete orders received before 3 p.m. ET will be delivered the next day, while those received after 3 p.m. ET will be shipped the next day for the following day delivery. back to top What other services are available at Aetna Specialty Pharmacy? For more information about our company and the services available to you, please call our toll-free number at 1-866-782-2779 (1-866-782-ASRX), or you may find information on this website. back to top	More Information > Specialty Pharmacy > Crohn's Disease > Pulmonary Diseases > Respiratory Syncytial Virus (RSV) > Transplant > FAQs > Contact Us > Physician Welcome Packet Patient-specific information: enrollment, patient support and more Related Documents 2008 Pharmacy Managed Self Injectable (PMSI) List (2 pages) Most Frequently Prescribed Medications (4 pages) General Medication Request Form 1 page) Synagis^®Medical Necessity Form (1 page) Synagis^®Medical Necessity Out of Season Form (1 page) Synagis^®Reorder Form (1 page) Infertility Drug Request Form (1 page) IVIG Therapy Medication Request Form (1 page) Crohn's/RA/ Psoriatic Arthritis Medication Request Form (1 page) Heparins Medication Request Form (1 page) Enzyme Replacement Medication Request Form (1 page) EPO Medication Request Form (1 page)