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Specialty Pharmacy |
Pharmacy Clinical Policy Bulletins
Specialty Pharmacy We understand that you and your staff play a critical role in the health of your patients; one that extends well beyond diagnosis. Aetna Specialty Pharmacy's services are designed specifically to help support the clinical path you have chosen for your patients. Partnering with Aetna Specialty Pharmacy® opens the door to many valuable benefits for you, your staff, your patients and their caregivers.
The Health Care Team At the core of each disease-specific treatment program is a team of expert nurses and pharmacists devoted to the care of your patients. They are available 24 hours a day, 7 days a week, toll free at 1-866-782-ASRX (1-866-782-2779) or TDD: 1-877-833-ASRX (1-877-833-2779). Aetna Specialty Pharmacy's health care team supports a wide range of specialties and complex medical conditions including:
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Great Advantages Working with our members' physicians, Aetna Specialty Pharmacy helps select the right medication for the right patient, delivered at the right time. We then provide ongoing therapy management and medication usage monitoring services. Aetna Specialty Pharmacy also offers members:
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Clinical Excellence and Results When you send a referral to Aetna Specialty Pharmacy, you can be confident that your patients will receive the thorough support that complex therapies require. Our clinicians interact with you and your patients to help achieve optimal therapy success. Our nurses provide education and training to your patients and their caregivers, reinforcing the skills necessary to ensure safe and consistent therapy. Clinical monitoring is performed throughout your patient's treatment. This helps to assess therapy progress and ensure that necessary medication and supplies are always readily available.
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Compounding Services Aetna Specialty Pharmacy offers specialized care and compounding services. Our compounding pharmacists support you and your patients throughout every step of treatment. Customized medication is prepared to meet each patient's needs. Our compounding team offers:
We can adjust the flavor of an oral compounded medication specifically to meet the patient's taste preference. An existing oral medication can also be converted into a topical cream. For a nominal fee, topical medication can even be separated out into per unit dosing, allowing for easier administration. Available compound forms include:
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Education and Support At Aetna Specialty Pharmacy, our goal is to work in collaboration with your office to ensure optimal care for patients. We provide a wide range of disease-specific educational materials, including printed and online information. Our clinical assessments result in patient-specific call schedules, which allow us to proactively uncover and resolve any adverse situations.
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Reimbursement Assistance Aetna Specialty Pharmacy's reimbursement specialists coordinate all insurance billing and may be able to minimize out-of-pocket expenses. We help to reduce administrative time and expense. We work directly with your patients and secondary payers, including Medicare, to complete and file claims in a timely manner. Ordering is Easy as 1-2-3 Follow these three easy steps to start your patients on service with Aetna Specialty Pharmacy. We'll take care of everything else.
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Customized Shipping & Delivery Every effort is made to package each patient's medication so that it is easy to use. Orders are carefully filled and packaged, and then express shipped directly to your patient's home, to your office, or to any other location the patient chooses. We ensure that the integrity of the drug is preserved right up until the medication is administered. In most cases, you may place phone orders for next day delivery, eliminating the need to maintain large inventories. Quality Packaging of Refrigerated Medications All refrigerated medications receive special handling:
UPS™ is a registered trademark of United Parcel Service of America, Inc. FedEx® is a registered mark of FedEx Corporate Services, Incorporated, its parent and its parent's subsidiary companies.
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Getting to Know You To help Aetna Specialty Pharmacy better service you and your patients, please tell us about your office by filling out the Office Profile Form  (1 page).
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This material is for educational purposes only and does not constitute a contract. While this material is believed to be accurate as of this date, it is subject to change. 
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