Medical
Our interactive telephone self-service system makes it easy to get the information you need.
You may use the self-service Aetna Voice Advantage system for a variety of administrative needs such as:
- Checking claim status,
- Checking coverage and benefits,
- Obtaining a claim mailing address,
- Checking on multiple patients participating in different Aetna plans, and
- Attaining useful Aetna web site addresses, toll-free numbers, etc.
Call and hear your patient's effective or termination date, type of product (HMO, PPO, etc.) and type of coverage (employee only, family, etc.).
To provide even more convenience, detailed benefits information for the most frequently requested service types is available by using simple standard office language or American National Standards Institute (ANSI) standards.
For instance, you could say "diagnostic medical" or (ANSI standard) "73," and the system would recognize your request and provide the applicable benefit details (copayment, deductible, etc.) by phone or fax.
If you opt for fax back, we will attempt to reach your fax number several times within 10 minutes of your call.
We encourage you and your staff to access this new technology. Aetna customer service professionals also are available during regular business hours to answer your questions. You can access Aetna Voice Advantage by calling any of our 1-800 customer service numbers.
