This chart provides a quick comparison of each tool's capabilities and features, as well as the type of company for which they're best suited.
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Customer Profile
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Best suited for HMO and PPO-based products |
Best suited for companies with no benefits administration system |
Best suited for companies with no benefits administration system |
Best suited for companies with a benefits administration system
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Employers with 51-3,000 employees (without EZLink) - can be used with other solutions listed |
Employers with 51-3,000 employees, who want simple online enrollment and eligibility maintenance |
Employers with 51-3,000 employees, who want a web-based benefits administration system, online billing, and employee self-service |
Employers with 125+ employees, who want to use their own benefits administration system and send eligibility and enrollment data via the Internet |
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Key Features
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| Online Enrollment, Terminations, Changes, etc. |
Yes, except COBRA |
Yes, for medical and dental products |
Yes, for most Aetna products, including HSA, FSA, COBRA and group insurance |
No |
| Online Eligibility |
No |
Yes |
Yes |
No |
| Online Account Management |
No |
No |
Yes |
No |
| Data Exports |
Yes, to Excel spreadsheet |
No |
Yes |
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Yes, supports unattended automated transfers
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Yes, supports attended data transfers to Aetna
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| Software Required |
Latest Adobe Acrobat and Internet Explorer |
No |
No |
Yes, available at no cost
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No
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| Toll-free Customer Service |
Yes |
Yes |
Yes |
No |
| Security |
Web SSL 128-bit encryption technology and unique IDs and passwords for user verification and system access |