Aetna Specialty Pharmacy understands the special needs of patients who require specialty medications.
Ordering is easy
1. Complete an Aetna Specialty Pharmacy Medication Request Form (PDF, 1 page) for each patient.
Complete orders received before 3 p.m. ET are scheduled for next-day delivery.
What to expect
Our special treatment programs include:
After you place the first order for your patients, a patient care coordinator (PCC) will contact them to verify key information like their age, weight, therapy, dose, any allergies, and shipping address. The PCC will assess therapy support needs. We will determine if your patients needs more help understanding their condition or medication.
We will send patients a welcome packet to explain our services. Depending on each patient's need, a nurse or pharmacist who specializes in these diseases will provide additional education.
Extra service at refill time - We will call patients one week before their refills are due to schedule their next delivery. And while we're on the phone, we'll also check how they are doing.
We'll ask patients to confirm:
If they need help, we'll put them in touch with a nurse or pharmacist. We may also reach out to you to talk about a patient's medication or dose.
We monitor therapy usage. We make sure your patients always have the right medication and dose for their needs. If they want additional support, we will contact them as often as they'd like.
For patients with medical approval for home health care, we can arrange for a home health care nurse to administer their therapy in the comfort of their home. And we'll keep in contact with you so you know how they are doing between office visits.
For patients who may need extra emotional support, we can even put them in touch with an Aetna Behavioral Health specialist.
Crohn's disease therapy
Patients who require therapy with Remicade® will be supported by a personal nurse care manager who specializes in this therapy. The nurse care manager is a registered nurse who will contact assigned patients regularly to check on them. This nurse will also perform proactive refill coordination for patients who need Remicade. For patients who require therapy with the injectable B-12, we can teach them how to self-inject.
Pulmonary disease therapy
Before your patients begin therapy, we will:
If your patient requires treatment with Letairis or Tracleer, our nurses will talk to them about what to expect and confirm that:
Transplant patients will be assigned a personal nurse care manager. This is a registered nurse who specializes in transplant therapies. Your patient will also be assigned an Aetna National Medical Excellence Program nurse case manager. The nurse case manager will keep in touch with your patient for at least six months to check how they are doing.
Aetna Transplant Life Management ProgramSM
Through this program, your patients may receive a 90-day drug supply. We will check their benefits plan to make sure a 90-day supply is right for them. And new transplant recipients will receive a backpack starter kit.
The backpack starter kit includes:
Personal nurse care manager
Your transplant patients will be assigned an Aetna National Medical Excellence Program® nurse case manager. The nurse case manager will keep in touch with them for at least six months to check how they are doing.
Transplant patients will also be assigned a personal nurse care manager. This is a registered nurse who specializes in transplant therapies. He or she will contact your patients as often as they need.