Aetna Takes Steps to Help Earthquake Victims in Haiti
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HARTFORD, Conn., January 14, 2010 — Aetna (NYSE: AET) has opened its employee assistance programs to all members, employees and their families who may have loved ones affected by the earthquake in Haiti. The company is also reaching out to its customers with employees in Haiti to offer medical evacuation for those injured and other assistance. For families filing a life insurance claim, Aetna is expediting the claim payment process and extending claim submission dates. "We are greatly saddened by this tragedy, and we extend our thoughts and deepest sympathies to the families and loved ones of those affected," said Chairman and CEO Ronald A. Williams. "Our members and employees with family members in Haiti are of the utmost concern to us, and we are committed to supporting them through this difficult time." The Aetna Foundation has initiated a dollar-for-dollar match for employee disaster relief donations to help the relief efforts in Haiti. Aetna’s Community Relations group has activated its 47 Aetna Volunteer Councils to engage with relief agencies to respond to this disaster by collecting goods and funds and offering other assistance. Aetna’s international or U.S.-based customers, members or employees who need help can reach Aetna at the following toll-free numbers.
Aetna Behavioral Health is offering its Employee Assistance Program (EAP) to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, support, information and referral to a full spectrum resources including community-based, governmental and relief agencies. Aetna's EAP professionals have experience dealing with traumatic events from both an organizational and individual perspective. In addition to providing direct support to members, employees and their families, EAP workplace consultants are ready to provide consultation to Aetna’s employer customers to help them address the needs of their workforce. Aetna Global Benefits’ International Health Advisory Team is also available 24/7 as a single point of contact to provide members with additional support, which includes the coordination of medical evacuations. This group of AGB-dedicated nurses is focused on providing the highest level of care and can be reached by calling the International Service Center. Aetna Group Life is helping families in need during these tragic circumstances by expediting the claim process, extending deadlines for filing claims, and modifying procedures to speed payment. About the Aetna Foundation About Aetna |
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