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Aetna

Aetna Reminds Members Affected By Hurricane Dolly Where To Call For Help


Company is taking steps to help members get the care they need


DALLAS, August 07, 2008 — Aetna (NYSE: AET) is making it easier for members impacted by the flooding and destruction brought on by Hurricane Dolly to refill prescriptions and access employee assistance and behavioral health programs.  In addition, the company has temporarily eased requirements of certain Aetna medical and dental policies for members to help them access care in the impacted counties of Aransas, Bexar, Brooks, Calhoun, Cameron, Hidalgo, Jim Wells, Kenedy, Kleberg, Nueces, Refugio, San Patricio, Victoria and Willacy.

Aetna members who have been affected by the disaster and need help finding care can reach Aetna at the following toll-free telephone numbers:

  • AetnaMember Services:  1-800-443-AETNA (1-800-443-2386)
  • AetnaSpecialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
  • Aetna Pharmacy Home Delivery Customer Service:1-866-612-3862 or
    1-800-227-5720
  • Aetna Employee Assistance Program:1-888-AETNA-EAP (1-888-238-6232)
  • Aetna Dental: 1-877-238-6200

“Our deepest concern and sympathies go out to those impacted by Hurricane Dolly,” said Aetna Chairman and CEO Ronald A. Williams.  “Our focus is on helping our members get the care they need, recognizing that many may have been evacuated from their homes and may not be able to use their usual pharmacies, physicians and hospitals.”

Aetna members in areas affected by the hurricane may refill their prescriptions early, if needed, and those who use Aetna’s mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by flooding.

Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need.  Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by the hurricane, shelters and government resources.

Aetna's EAP professionals have experience dealing with traumatic events and are available to help.  Consultation and other support are available for plan sponsors as they welcome employees back to work.

Impacted Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the hurricane on its network providers and working closely with its participating network providers, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.

To help life, disability and long-term care members in the affected areas, Aetna is extending deadlines for filing claims, and modifying procedures such as those for collecting evidence of insurability.

Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 37.2 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. www.aetna.com