While many individuals have their various medical records stored away in filing cabinets and shoe boxes, Aetna’s Personal Health Record provides one secure, easily accessible online location -- Aetna Navigator®, Aetna’s password-protected member website -- for the personal health information of members. Access to the information is available round the clock anywhere an Internet connection is available. The complete Personal Health Record — or portions of it -- can be printed and shared directly with physicians and other health care professionals. In addition, members can print a wallet-sized Emergency Information Card that contains important information such as name, date of birth, blood type, emergency contacts, current allergies and medications, and physician and insurance information.
"We’re giving our members access to their personal health information in a variety of ways to make it most convenient for them, whether that is online, something they can share during a regularly scheduled medical appointment, or during a medical emergency," said Laurie Brubaker, chief operating officer for Aetna’s Consumer Segment. "Members who take advantage of the Personal Health Record are likely to share this information with their physicians, creating a unique dialogue that can help our members make the best decisions concerning their health care."
Sharing More Information
In addition to providing a secure online location for health information and improving dialogue between members and their physicians, Aetna’s Personal Health Record also encourages members to become more involved in their own health care.
When a member first uses his or her Personal Health Record, it already contains information that Aetna has previously processed for the member, such as insurance claims, doctors’ visits and prescribed medications that a member is taking. In addition, members can add personal information about their health history, such as a specific disease or condition in the family, or whether they take over-the-counter medications.
"By encouraging members to add their personal information, we are actively engaging our members in thinking about all elements of their health care," Brubaker said. "We are committed to helping our members achieve their optimal health, and the Personal Health Record is an important resource that can help them reach these goals."
The CareEngine® System
Aetna’s Personal Health Record is the first to use the CareEngine System, which is a proprietary technology platform developed by ActiveHealth Management, a branded, stand-alone business of Aetna. CareEngine continuously scans an individual’s health data and claims information against highly respected sources of medical literature, and alerts members and doctors about possible urgent situations and opportunities to improve care.
As members add more personal health information to their Personal Health Record, CareEngine evaluates this additional information for opportunities to improve care for themselves and their families.
"Adding personal information that is not available through insurance claims not only gives physicians a broader view of their patient’s health history, but it also enhances the ability of the CareEngine System," Brubaker said. "In both respects, the more information a member enters in to his or her Personal Health Record, the greater the likelihood of improved care."
Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 36.4 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, government-sponsored plans and expatriates. www.aetna.com