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Secure Member Site
Access Your Personal Health Care Information
Aetna Navigator™ is your secure website available 24 hours a day, 7 days a week. Use Aetna Navigator to:
Take a Tour Take a brief tour and learn about personalized resources to help you maintain your health and financial well-being. Gain Greater Control of Health Care Expenses You now have the ability to download your personal claims information to your computer or to a disk quickly, easily and securely. Get a clearer picture of your health care expenses. This demo will show you how. How to Access Your Personalized Website Today
If You Need Assistance If you forget your user name or password, you can select "Forgot User Name" or "Forgot Password" in the Log In box for instant assistance. If you select Forgot User Name: You complete a form that has the information you gave when you first registered on Aetna Navigator. If it matches, you see your user name displayed. Remember to give the same information you gave us originally. For example, if you enter a nickname such as "Bob" instead of "Robert," the system will not recognize you. If you select Forgot Password: The system asks for the answer to the security question you provided when you first registered, such as "What is your favorite pet's name?" If you provide the correct answer, you are able to select and confirm a new password. Additional help for logging in to Aetna Navigator is available online. If you still need registration or log-in assistance, call 1-800-225-3375 toll-free Monday through Friday, 7 a.m. to 9 p.m. Eastern Time. During other hours, you may leave a voicemail message. Contact Us You can contact us by sending a secure e-mail (encrypted for security) from Aetna Navigator. For registered members, Aetna Navigator automatically fills in sections of the email form. And, you can send a secure e-mail to Aetna Member Services directly from the Claim Details page, which prefills information about a specific claim. The Contact Us feature also gives you claim mailing addresses and telephone numbers. You can also call Aetna Member Services using the toll-free telephone number on your member ID card. |
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