Register With Aetna Navigator | Member Services Contacts | Member Documents and Forms | Drug List Changes | Low Income Subsidy | Leaving a Plan

Member Assistance

This section is designed to help members of Aetna Medicare plans to get the information they need. It includes:

• Register With Aetna Navigator™ — Sign up for our online member self-service website
• Member Services Contacts — How to contact Aetna's Member Services team
• Member Documents and Forms — Important information for members, including the Evidence of Coverage
• Preferred Drug List (formulary) Changes — Important information about changes to the Aetna Medicare Preferred Drug List
• Low Income Subsidy — How to find out if you're eligible for extra help to pay for your Aetna Medicare prescription drug plan and what your reduced monthly premium would be if you qualify for extra help
• Leaving a Plan — Learn what may terminate your coverage and how to disenroll from a plan

Contact Us

Call Member Services 7 days a week, from 8:00 a.m. - 8:00 p.m.

• Aetna Medicare Advantage members (with or without prescription drug plan): 1-800-282-5366 (TTY/TDD 1-800-628-3323)
• Aetna Medicare Rx members (prescription drug plan only): 1-877-238-6211 (TTY/TDD 1-888-760-4748)

Mailing Address:
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
USA

Find general Medicare contact information.

M0001_S5810_7A_71208
Updated 12/2007