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Shortcuts
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Frequently Asked Questions
(FAQs)
Billing
Below are frequently asked questions about health benefits and insurance coverage from Aetna Life Insurance Company (Aetna*). To view an answer to a question listed below, please click the question under the desired category. 
How will Aetna bill me?It's your choice. You may choose to have us send you monthly paper bills, sign up for our EasyPay system, or pay by credit card when enrolling on-line. With EasyPay, your monthly premium will be automatically deducted from your checking account. For more information and the enrollment form, please contact your broker or call us directly at 1-800-MY-Health. 
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When is my premium due?We must receive premium payments no later than the first of the coverage month. For example, for coverage during July, we must receive your payment by July 1.
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Legal Notices
FAQ Topics
Call an Aetna Sales Representative @
1-800-MY-Health or your licensed broker. Available 8am-8pm EST. |
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This managed care plan does not cover all of your health care expenses. Read your contract carefully to determine which health care services are covered. To contact the plan if you are a member, call the number on your ID card; all others call 1-888-98-AETNA (1-888-982-3862). * In Pennsylvania the Individual HMO plan is offered by Aetna Health Inc. |
