Frequently Asked Questions (FAQs)

Shortcuts Member Services Health information Find a Doctor Wellness Products & Discounts Discount Fee Program Online pharmacy Help / FAQs	Frequently Asked Questions (FAQs) Addresses / Phone Numbers Below are frequently asked questions about health benefits and insurance coverage from Aetna Life Insurance Company (Aetna). To view an answer to a question listed below, please click the question under the desired category. Where do I mail my application form? If I am currently covered under an Aetna Advantage plan, who do I contact for billing questions? If I am currently covered under an Aetna Advantage Plan, who do I contact for benefits questions? How do I obtain Aetna Advantage application materials? Where do I mail my application form?* Please mail your application form and first premium check to: Aetna Life Company c/o Aetna Advantage Plans 1425 Union Meeting Road Mail Stop U22N Blue Bell, PA 19422 If you are working with a broker, please submit your application form to your broker. back to top If I am currently covered under an Aetna Advantage plan, who do I contact for billing questions? HMO members can contact Aetna at 1-800-435-8742. PPO members can contact Aetna at 1-866-565-1236. back to top If I am currently covered under an Aetna Advantage Plan, who do I contact for benefits questions? HMO members can contact Aetna at 1-800-435-8742. PPO members can contact Aetna at 1-866-565-1236. back to top How can I get Aetna Advantage application materials? You can get Aetna Advantage application materials from your broker, at our website, www.aetna.com, or by calling us direct at 1-800-MY-HEALTH. back to top	Legal Notices Aetna Company Names Program Provisions FAQ Topics > Rates > Benefits > Phone Numbers > Billing > Applying Call an Aetna Sales Representative @ 1-800-MY-Health or your licensed broker. Available 8am-8pm EST.

	This managed care plan does not cover all of your health care expenses. Read your contract carefully to determine which health care services are covered. To contact the plan if you are a member, call the number on your ID card; all others call 1-888-98-AETNA (1-888-982-3862). * In Pennsylvania the Individual HMO plan is offered by Aetna Health Inc.